Windows 10: Microphone and Headphones won't work together

I've been having an issue where whenever my microphone detects sound, it cuts off sound from my headset. I am using a wireless headset WH-1000XM5 and a HyperX Quadcast microphone. I don't know why this is happening just now, I had no problems before but this did start when I connected a second monitor. I don't know if that might have anything to do with it or if it's just a coincidence. Either way, I would appreciate some help/advice on how I can fix this.

:)

 

Headphone microphone not working.

no plugged in cable


Plugged in cable (in front of pc)


Selected headphone


Selected Mic in


Clicked on cog (its same with Mic in and Headphone)


Wrench (also same with headphone and Mic in)


This is all i know btw when i click headphone it says mic is unplugged and when i do Mic in it says speakers are unplugged and mic is on.

 

Headphone microphone not working.

Good Day Frans,

My name is Carlo, I am also using Windows 10 and a community member like you.

let us work together to sort this out.

First, try to check if the headphone mic works with different device for us to check if the issue is with the computer or the headphone mic itself.

If the headphone mic wont work using different device means it is faulty.

If the headphone mic works using a different device proceed with the steps below.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Speech and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controller

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Connect the earphone and proceed with these steps.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Recording tab

-Right click and Show Disabled Device

-Right click the Headphone Microphone and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Headphone Microphone and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click OK

-Click Advance Tab

-Uncheck the box to "Allow application to take exclusive control on this device"

Turn on Microphone Privacy in each app.

Select Start > Settings > Privacy > Microphone . In Allow access to the microphone on this device, select Change and make sure Microphone access for this device is turned on.

Then, allow apps access to your microphone.

Once you've allowed microphone access to your apps, you can change the settings for each app.

Restart and check the Headphone Microphone.

If issue persist, let's download the updated driver.

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

 

Microphone not working

Hi Angush,

Thank you for posting your query in Microsoft Community.

I understand that the Microphone fails to work. I will be glad to help you.

To diagnose the issue, I suggest you to try the following methods and check if the issue persists.

Method 1:

Step 1: Ensure the headphone or microphone is fully and firmly inserted into the correct jack.

Step 2: Plug in the headphone or microphone and see if the same shows up in Control Panel.

Please follow the instruction:

a) Right-click on sound icon in the taskbar and select “Recording Devices”.

See if the Microphone is listed.

b) If not, right-click on the blank area and select “Show Disabled Devices”.

c) Right-click on your microphone and select “Enable ”.

Step 3: Check the volume property. Ensure that it’s not mute.

Method 2:

This may happen when you have the external speakers set to default.

Perform the task mentioned below to set headphones as default:

1. On the start screen of windows 10 press the ‘Windows key + X’
key on the keyboard and then click on Control Panel >
Sound option.

2. In the new windows click on the tab "Playback" and right click in the window and click on
Show Disabled devices.

3. Now check if headphones are listed there and right click on it and choose
Enable.

4. Highlight that headphones and click on "Set as Default".

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.