Windows 10: Microphone isn't working on SOME desktop apps

Hi, I regularly use Canva and Loom for screen recording/video presentations. I don't use a headset, so it's just me and my laptop. I tried to record yesterday and unfortunately, I couldn't hear the recording. If I max the volume, I would hear a faint, static sound. Here's the thing: I tried recording in zoom, audio was fine. I could hear myself in zoom, as well as in skype and viber desktop app. So it's just in Loom and Canva that the mic isn't working. I also have a Loom chrome extension, same problem. I even uninstalled the google chrome. Nothing changed. I opened Canva using Microsoft Edge,

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my microphone isn t working

Hi Alexandra,

You may experience problems with a device due to an issue with its driver or the hardware device itself. To narrow down the issue, we'd like to ask the following questions:

• Were there any changes made on your computer settings prior to this issue?
• What are the troubleshooting steps that you've tried so far?
• Which version of Windows 10 are you currently running? To check your build, go to
  Start > Settings > System >
  About.
• Have you tried using the microphone on a different computer?
• Have you tried using a different microphone?

We'll wait for your response and assist you accordingly.

 

my microphone isn t working

configurationi Hello Angela,

Thank you for helping me, it is so nice to have your help. My answers to your questions are the next:

• I think that there are problems because it is a new laptop. A problem with the sistem concerning my web camera I solve it earlier, but the problem with my microphone I don't know how to solve it. I don't know why isn't working correctly.
• The troubleshooting I tried so far were Microfon Configuration>Microphon>Config. the microphone for recognising the talk>Start> Microphon configuration. After this my computer can't solve the problem.
• The windows version is 10.0.14393 Generare 14393 (I have to specific that my computer is in Romanian language).
• I don't have any microphone, so I just used the one who is integrated in windows.

I am waiting for your response as soon as possible.