Windows 10: Microphone labeld as microphone array

I have a reddragon condenser microphone USB type. On my desktop computer it displays as something with the likes of redragon and a bunch of numbers found on the sound control panel. But when I plug this microphone in my lenovo ideapad 3 , it does not detect it and says USB not recognized,I used the trouble shoot option already and it did detect it and "fixed" it after that trouble shoot I restarted and it still didn't fix it. My microphone does not light up nor does the volume buttons in it physically work, instead of seeing the redragon name I see a microphone labeld microphone array with

:)

 

Microphone Array missing, Microphone doesnot work

1. The computer is a H-P IQ 524 Touchsmart All-In-One 22inch display

2. All updates installed.

3. Went to the above suggested web page. Have been there.

4. Any suggestion as to enabling the microphone array; Speaker Icon > (Right Click) > Select (Recording Device) >opens window titled “Sound” > Select (Recording). Microphone Array not showing.

AV

 

Microphone Array missing, Microphone doesnot work

Hello Aubrey,

We realize the inconvenience you are experiencing with Microphone. We will certainly help you.

You could face this issue when the Microphone is not getting detected by the Operating System. Please write to us with the following detail.

• What is the model and model of your computer?
• Have you installed all pending Windows updates?

Meanwhile kindly try the suggestions posted in the below link and check if it helps:

http://answers.microsoft.com/en-us/...-windows/21a214df-c806-4550-a391-d6e8c4ab11d0

Let us know the results. We will be happy to assist you further.

Thank you.

 

Microphone Array missing, Microphone doesnot work

Microphone Does not work:

Computer is a HP Touchsmart All-In-One Model IQ-524. Brought in 2009, with Win 7; in 2015 upgraded to Win 10. Due to problems after a power failure had to wipe drive and do a clean install.

Since then the microphone array does not work. In fact it does not show on the list of microphones.

Speaker Icon > (Right Click) > Select (Recording Device) >opens window titled “Sound” > Select (Recording). Microphone Array not showing.

Looking for answers so I can Skype gg & g Children and use Cortana.

Aubrey Vickers