Windows 10: Microphone stopped working in Skype and in Cortana on my Surface Pro 5th Gen

Discus and support Microphone stopped working in Skype and in Cortana on my Surface Pro 5th Gen in Cortana to solve the problem; The microphone works fine in Recordings Windows Store native app and in Zoom, but it doesn't work in Skype and Cortana. When I used it for the last... Discussion in 'Cortana' started by przegracz, Aug 3, 2020.

  1. PRZEGRACZ
    przegracz Win User

    Microphone stopped working in Skype and in Cortana on my Surface Pro 5th Gen


    The microphone works fine in Recordings Windows Store native app and in Zoom, but it doesn't work in Skype and Cortana. When I used it for the last time, in the end of June, it worked fine in Skype. When I opened Skype yesterday, it asked me to login and the microphone didn't work. Cortana doesn't hear me either.


    My Surface Pro 5th Gen has a fully updated Windows 10 Pro 1909.

    :)
     
    przegracz, Aug 3, 2020
    #1
  2. BRINK
    Brink Win User

    New Surface Pro (5th Gen) Drivers and Firmware for Windows 10 - Aug. 1

    Source: https://support.microsoft.com/en-us/...update-history

    Download:
     
    Brink, Aug 3, 2020
    #2
  3. PIT ZH
    Pit Zh Win User
    surface pro 4 cortana and skype - microphone problem, google chrome web - microphone is OK

    Hello, I have Surface Pro 4 . After update win 1803 and set up privacy access of microphone to all apps. Here are the results:

    • surface pro 4 cortana - can not hear me at all.
    • skype - microphone not work at all also.
    • microsoft microphone app - record my voice and microphone work perfectly.
    • Voice - microphone work perfectly
    • Google Hangouts - microphone work perfectly

    Can you help me, please?

    My sound and camera work without any problems.

    Can you upload image with device manager drivers of microphone to compare with mine?

    The most strange thing is device manager drivers.

    Please, take a look attachment image


    Microphone stopped working in Skype and in Cortana on my Surface Pro 5th Gen 6c763946-b9d4-4699-9070-701ca5cd1f68?upload=true.png


    Some dude tell me that I need to deactivate fast start-up.

    1. Go to Control Panel\Hardware and Sound\Power Options\System Settings
    2. Click on Change settings that are currently unavailable
    3. Uncheck Turn on fast startup (recommended)
    4. Restart your computer

    #cortana

    #surface

    #SurfacePro4

    #windows 10 1803 microphone not working

    Moved from: Surface Pro 4 / Sound and camera

    Moved from: Windows 10 / Windows update, recovery, & backup
     
    Pit Zh, Aug 3, 2020
    #3
  4. BRINK
    Brink Win User

    Microphone stopped working in Skype and in Cortana on my Surface Pro 5th Gen

    New Surface Pro (5th Gen) Drivers and Firmware for Windows 10 - Aug. 1

    Source: https://support.microsoft.com/en-us/...update-history

    Download:
     
    Brink, Aug 3, 2020
    #4
Thema:

Microphone stopped working in Skype and in Cortana on my Surface Pro 5th Gen

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