Windows 10: Microphone test not successful on Window 11 Home edition

Hi, I have a Windows 11 home edition laptop samsung. I seem to have issue with sound. When I click on "Start Test" button under "Test your microphone" I dont hear back the sound. I accessed it using Start-->Settings-->System-->Sound-->Input-->Sterio Mix. I need to set this up for a proctored exam so need urgent help please.RegardsNasir

:)

 

No microphones work in Windows 11

On my relatively new Windows 11 laptop, no microphone works (anymore). Apps appearantly don't receive any audio data. Microphones did work fine before, but not anymore. Audio output works fine.

Apps affected:

• Microsoft Teams for Work (no audio is sent in calls)
  
• Windows Sound Recorder (when starting a recording, time is stuck at 0:00, and the app crashes when stopping the recording)
  
• System settings app (microphone test)
  

Microphones affected:

• Bose QC45 Bluetooth headset
  
• Realtek PCI notebook integrated microphone
  
• Generic USB audio adapter (USB <-> audio jack)
  
• Jabra USB microphone
  

The external microphones work fine with a different Windows 10 laptop.

In System settings, permissions to access the microphone are granted to all relevant apps.

In System > Sound > Properties, when clicking "Start Test", the sound volume is always 0%.

All Windows updates are installed.

I think there must be a fundamental problem in Windows' sound system. How can I fix this?

 

Microphone not working

The microphone on my laptop stopped working. I have done a lot of trouble shooting without success. Before I conclude that it is a hardware problem, can I ask if there is anything else I should do.

My System:

• ASUS S500CA laptop
• Windows 10 Home X64 version 1909
• VIA HD Audio - (for speakers and microphone)

Here's what happened:

• The microphone was working perfectly (on Skype).
• The next day it didn't work on a Skype call

Here's is a brief summary of what I have done:

• The only thing that changed between these two Skype calls were a couple of Windows updates
• I tried to remove all the recent Windows updates - didn't fix it
• One update (4577670) couldn't be uninstalled so I restored the system to a date prior to the successful SKYPE - didn't work
• I ran the Win trouble shooter - it reported no problem
• I tried to update the sound/microphone driver - reported that I had the best driver
• Checked the driver version (Provider - Microsoft, Date - 2019-03-18, Version, 10.0.18362.1)
• Checked driver details (Report- No driver files are required or have been loaded for this device)
• Updated to the latest Win 10 version (20H2) - didn't help
• The speakers are working correctly.
• I tried all of the above with the internal microphone as well as an external microphone (I tested all microphone alternatives in the setup - headset, external other)

Is there anything else that I should try before giving up?

 

Usb microphone problem with audio and sound on windows 11

Hi, Noah 2093

Welcome to the Microsoft Community.



If you're experiencing issues with your USB microphone on Windows 11, specifically with delayed audio and faulty recording, here are some troubleshooting steps you can try:

1. Update USB Drivers: Ensure that your USB drivers are up-to-date. Outdated or incompatible USB drivers can cause various connectivity and performance issues. Visit your laptop manufacturer's website or the USB controller manufacturer's website to download and install the latest drivers.
   
2. Check USB Port: Try using a different USB port on your laptop. Sometimes, certain USB ports may have compatibility or power delivery issues. Use a USB port directly on your laptop (avoid using USB hubs or extensions) to see if it resolves the problem.
   
3. USB A to C Dongle: If your laptop has only USB-C ports and your USB microphone uses a USB-A connector, using a USB A to C dongle may be necessary. However, make sure the dongle is of good quality and supports data transfer and audio capabilities.
   
4. Adjust Sound Settings: Check your sound settings in Windows 11 and ensure they are configured correctly for your USB microphone:
   
   • Right-click on the speaker icon in the taskbar and select "Sound settings."
     
   • Under "Input," select your USB microphone and make sure the volume level is appropriate.
     
   • Click on "More sound settings" > "Playback" > "Properties" > "Advanced" and check if any enhancements are enabled. Disable any enhancements and test the microphone again.
     
5. Disable Exclusive Mode: Some applications or system settings might be using exclusive control over the audio device, causing conflicts and latency issues. To disable exclusive mode:
   
   • Right-click on the speaker icon in the taskbar and select "Sound settings" > "More sound settings" > "Playback" > "Properties" > "Advanced" and uncheck the box that says "Allow applications to take exclusive control of this device."
     
   • Click "Apply" and then "OK."
     
6. Consider Windows 10: If you find that your USB microphone worked perfectly on Windows 10 but is having issues on Windows 11, you can consider reverting back to Windows 10 if it's compatible with your laptop. However, note that this should be a last resort option, as Windows 11 generally offers improved features and security.
   

Remember to test your USB microphone after each step to determine if the issue has been resolved. If the issue persists after trying these steps, consider reaching out to the manufacturer of your USB microphone for further assistance. They may have specific troubleshooting steps or firmware updates available.



If there is anything not clear, please do not hesitate to let me know.



Best Regards

Martin | Microsoft Community Support Specialist