Windows 10: Microsft Technician Deleted my Important files!!

Hello, I contacted microsoft as i had a drive that was found in partition manager but could not access it. Once i got to customer support throught the "Get help" i explained that the data CANNOT be deleted, she wanted to connect to my pc to attempt to solve the issue at hand, something glitched and the web help page said disconnected but the technician called my cell within seconds she explained a glitch happened and asked if we could talk she proceeded to connect, as soon as she did she checked for updates, then went to partition manger right clicked and saw the grey'd out options i was talkn

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Technician deleted my important files

Did you have a backup of these important files?

If not, you were always one hardware/software failure or one spilt cup of coffee away from disaster.

Why were you fired if it was not your fault? Was it because you had no backup to restore from?

Why was a technician on your system in the first place? What problem was he trying to solve? How did the files get deleted. I take it that the Windows Update occurred after the files were deleted and a second technician attempted to recover the files. It
wasn't clear.

You will probably need to take legal and technical advice. If you can show Microsoft deleted the files, then you were fired unfairly.

 

Technician deleted my important files

A technician from Level deleted my important files. Then he installed pirated Recuva software from pirate bay and suggested me not to talk on call by writing it in the text file. He couldn't recover the deleted data because previous night there was a windows update
and the technician was aware of it. He offered me Microsoft 365 as compensation at that time. I was so blank that I refused it and disconnected the call. Because of this, I lost my job and reputation in the office. This case went to level 3 technician. They
couldn't recover again. So the case went to investigate and finally they conclude after one month that they will offer Microsoft 365 as goodwill and wanted to close the case. I asked them to write about the case in email and send it to me. So that I can complain
Microsoft. He denied to send it and today he is telling me that it can't be true that technician deleted the data. I am really not able to reach higher department other than T3. They are like fraud team. How could they offer me an software and don't accept
their mistake? I feel something is going wrong as no one is monitoring them. The manager name is Arshad Khan. Also, I forgot to mention about the compensation I asked for, it was 15000EUR. As I lost my job because of the mistake was done by Microsoft. I requested
my annual income and expenses for living in foreign country. How can I reach my case message to the higher authority? Every time I contact to complain. It reaches to the same team. I need help please,

Thanks & regards,

 

Technician deleted my important files

No, I usually make a backup on my external hard drive. But these files were in windows.old folder that is created by one of the technicians from Microsoft. Yes, I didn't have those important files which I had to submit. Now June 30 is my contract ending
and they are not going to renew it. The technician was troubleshooting the problem related to sleep mode and shut down problems. There were multiple technicians working on it and the technician Siddharth selected an option from storage in settings. which deletes
the previous windows files. He backed up only my present windows files, but didnt from windows.old. He was so careless and was in hurry to go home and was delaying it. During this he knew that there was an update going on. He didn't stop it saying that he
will work on it next day. When he came next day, that too it was very late. Never ever it was on schedule. There was a plan that he will try to recover the deleted files. He installed pirated recuva from piratebay. but there was an automatic update. He couldn't
recover it. There are so many things to tell about my case. But everytime I try to complain, it goes to same team or person and results are same. I have spended so much time on this madly. They have made me to suffer a lot. Now that manager is telling that
he will close the case as it is unresolved.