Windows 10: Microsoft 1632 All-in-One Media Keyboard Connection Problem

Hi there, wish you a great week!


I have a little problem about my keyboard.


About a year ago, my friend gave me a 1632 keyboard and dongle and as i am using a gaming keyboard, i have never used that before.

Today I have tried to connect it on a computer i have just builded, it did not worked.


My dongle is original Microsoft dongle but I think he gave the wrong dongle by mistake as he has exactly the same keyboard.


I cant get in touch with him, seems he changed his phone and he is at a different state for university now.


This keyboard is about 60usd here, i really don't want this to be a garbage.


What should i do now?

:)

 

Keyboard problem in Windows 10

Hi David,

Thank you for posting your query in Microsoft Community.

I suggest you to check if the issue persists when you connect another keyboard to your system.

If the issue is with the keyboard, then suggest you to update the keyboard drivers by following the steps below.

• 
  Press Windows key + X and select
  Device Manager from the list.
  
• 
  Expand ‘Keyboard’ from the list.
  
• 
  Right click on the driver and select ‘update driver software’ and follow the prompts.
  

Hope the information is helpful.

 

Microsoft All In One Media Keyboard Suddenly Stopped Working

Hi,

Welcome to Microsoft Community and thank you for posting your query.

The issue you are facing could be due to the keyboard driver is not being updated. Let’s try simple troubleshooting steps and check if this helps.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist, I suggest you to go to the below link and try downloading the keyboard driver for Windows 10 and install the same.

http://www.microsoft.com/accessorie...ne-media-keyboard/n9z-00001#techspecs-connect

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Receiving Error 1632 messages

Hi Stephen,

The error 1632 may arise if there's a corrupted file in the temp folder that's conflicting with the update process. As an initial step to rule out your concern, we suggest that you clear the temp folder. To do this, here are the steps:

• Press the Windows + R key to open the run command window.
• Type %temp% in the search box and press OK.
• Press the CTRL + A key to select all files.
• Click the Del key or right-click, then select Delete.

In addition, you may want to disable your firewall settings before updating your applications. You can follow the steps provided on this

link on how to disable firewall. Once you're done, enable your firewall settings again and check if the issue persists.

Let us know should you need further assistance.