Windows 10: Microsoft 365 App Launch Problem In Display

My laptop is Asus Vivobook Go e1504fa with Ryzen 5 7520U processor , 16/512GB . When I launch Microsoft 365 apps Word , Excel , Powerpoint , the display resolution and scaling goes from 1920*1080 , 125% to 1760*990 , 100 % . Why ? And how can I fix it ?

:)

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Solitaire app crashing

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Solitaire Collection and it crashes when you launch it, we will look into this for you. However, please reply with the following details to help you with the appropriate troubleshooting steps:

• What happens when you launch Microsoft Solitaire Collection?
  
• Do you read any error message when you launch the game? If yes, what is the error message?
  
• What troubleshooting steps have you tried so far?
  

In the meantime, I suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

problem with microsoft office 365

Hi,

We would like to know more about your issue. When you say "you cannot access Microsoft Office 365":

• What happens when you open an Office application?
• Do you get any error messages when launching the app?
• If possible, please send us a screenshot. Kindly remove any personal information on the screenshot.

We're looking forward to your response.