Windows 10: Microsoft 365 Deactivated Error

I originally had a one month free trial subscription to Microsoft 365 that I cancelled before I was paid. I cancelled it because I was added to a family group, and should have been able to get Microsoft 365 through the paying member of the family group who shared it with me. However, I am continually receiving a "subscription cancelled" message, so I cannot save any new word documents. I tried having the family group owner re-share the product with me and it still is not allowing me to use word. Please help!!

:)

 

need to re-install office 365 personal on windows 10 p.c.

Hi Jane,



One common cause that may inhibit the reinstallation of Office 365 on a device is that the number of installs exceeded that limit of your subscription or the old Office 365 installation used on your device has not yet been deactivated under your account.
To assist in resolving your concern, kindly answer the questions below:

• What troubleshooting steps have you completed?
• Did you receive any error messages?
• What were the steps you took and where did you get the installer for Office 365?

In the meantime, you can check the articles below on how you can manage your Office 365 account as well as deactivate active Office 365 installations. Also, the article we provided titled " Troubleshoot installing Office" has an option labeled "How
do I reinstall Office?" under the "Common questions" section of the article. This option includes detailed steps on how you can reinstall Office 365.

• Manage the account you use with Office
• Deactivate Office 365 if you see a "limit reached"
  error
• Troubleshoot installing Office

To notify us and have us get back to you, simply reply to this post.

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

Office 365 activation error after big Win 10 update

We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

• Open Office app, then click on File.
• Look for Account, then click on Update.
• Once done, restart your computer.

We're looking forward to your feedback.