Windows 10: Microsoft 365 Downloading

some years a ago I purchased a MS 365 pack with 5 licences included and did not download one. I have since lost the details and need to know how to down load the remaining license to a computer I cannot seem to be able to contact Microsoft to assist any thoughts

:)

 

Microsoft 365 not available after download

I am using the most recent version of Windows 10 on my desktop. I am completely confused. *Sad I downloaded Microsoft 365 on my desktop and it is appearing in Apps when I go to Settings but does not appear when I click Start. I also have Microsoft Office Home and Student 2010 installed. Office 2010 appears when I click Microsoft Office on the App list in the Start menu. Do I have to uninstall Microsoft Office Home and Student 2010 to be able to use 365? I don't really want to lose it completely in case I don't like working with 365 and decide not to renew. Hope this all makes a little sense! Thanks for any help with this.

- - - Updated - - -

I have solved the problem of Microsoft 365 not appearing on the start menu. I restarted my computer and now see the individual apps in the list. They may have been there all along since I was looking for them to be in a "folder" entitled Microsoft 365. *Confused

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

Paying for Microsoft 365

Credit card seems to be required (but can be expiring soon, or auto-renewal can be canceled immediately):

Credit card required for Office 365 – why?


It may be possible to conduct the purchase (cheaper) by some other means elsewhere:

6 steps to saving on Microsoft 365 renewals or first purchase