Windows 10: Microsoft account asking for a PIN when it was never set up to begin with

Discus and support Microsoft account asking for a PIN when it was never set up to begin with in AntiVirus, Firewalls and System Security to solve the problem; I cannot log into my personal office account because it asks for a PIN every time I try. I have never set up a PIN for any of my microsoft accounts... Discussion in 'AntiVirus, Firewalls and System Security' started by CannonBeast, Mar 19, 2021.

  1. Microsoft account asking for a PIN when it was never set up to begin with


    I cannot log into my personal office account because it asks for a PIN every time I try. I have never set up a PIN for any of my microsoft accounts before. When I try to go to my account settings on my browser to add Windows Hello as a login method, it asks for a PIN of all things. If I try to go to my sign in settings on my computer, it states that Windows Hello is currently unavailable. Below it, it says that "this PIN is not working for your organization's resources". Trying to click to fix it somehow tries to get me to log into my work 365 account; which also asks for a PIN.


    Everything I try to do to set up a PIN requires a PIN from me.


    If I can't find a solution, where do I go to ask for a refund?

    :)
     
    CannonBeast, Mar 19, 2021
    #1
  2. Dyan Rey Win User

    Microsoft Account PIN and password

    We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

    • Click Start menu and go to Settings.
    • In Settings, click the Accounts icon.
    • Click on Sign-in options.
    • Change both your password and pin one by one.
    Let us know how it goes.
     
    Dyan Rey, Mar 19, 2021
    #2
  3. PIN sign in for Microsoft Account

    Hi Irene,

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

    • How are you trying to change the password?
    • Have you logged in to your account and trying to set the PIN?
    I would suggest you to switch to child account and then try to set a 4 digit PIN from here and check if it works.

    Please do get back to us with the answers to assist you better with issue you are facing.
     
    ThofikhAhamad, Mar 19, 2021
    #3
  4. Microsoft account asking for a PIN when it was never set up to begin with

    PIN sign in for Microsoft Account

    I am using the Microsoft account page under family members. In this section where it shows my Grand Daughters Account details there is no option to have a Pin Code, However on my page, as Administrator, I can create a Pin.
     
    IreneHeald, Mar 19, 2021
    #4
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Microsoft account asking for a PIN when it was never set up to begin with

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