Windows 10: Microsoft account deleted and windows store not working.

Recently my old Microsoft account got hacked and I had to delete it. I now have a new account which I used to log into the Microsoft store but couldn't figure out how to switch it to my main account as my deleted account remained logged in in settings. Now when I try to install games it says that something went wrong at Microsoft's end. I am assuming its because I have 2 logged in accounts on 1 computer and tried to remove and log out of the account but nothing has worked so far. I went to customer support and they said they would get an account specialist on the chat but after 20 minutes of w

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App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Deleting microsoft account

Hi,

Thank you for posting the query on Microsoft Community.

I do appreciate your efforts and time.

Are you trying to access emails using a Mail app or Office Outlook?

If you are using a Mail app, then I suggest you to try the steps below and check if it helps.

Run the troubleshooter for Windows apps:

Fix problems with apps from Microsoft Store - Microsoft Support

Check for updates for apps from Windows Store and install if you find any.

http://windows.microsoft.com/en-us/windows-10/check-for-updates-for-apps-and-games-from-windows-store#



Restart the computer and check. Also, check for Windows updates.

Try to run the following commands and check if it helps.

• Type CMD in Search. Right click on it to run as an administrator.
  
• Type the following 4 commands at the CMD prompt:
  

dism /online /cleanup-image /restorehealth

sfc /scannow

powershell

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• Close the CMD window.
• Check to see if the issue is resolved. If not, restart the PC.

If you want to delete the account, then you need to create a new account/use existing Microsoft account and then give administrator permissions to it, then delete the old account.

Or other option is switching to a local account, then when switching a Microsoft account, it will ask you for the account, then enter a different email address and password.

Follow the steps below.



Step 1

Refer the link below to create a new account and to switch to a local account.

Set up accounts:

Add or remove accounts on your PC - Microsoft Support



Step 2

Follow the steps to change the account type of the new account to administrator by navigating to user accounts under control panel:

a. Press Window key + X and select Control Panel.

b. Click on User accounts.

c. Click on Manage another account.

d. Click on the new account that you have just created.

e. Click on Change account type settings.

f. Click on Change account type.

g. Click on Administrator.

h. Click on Change account type.

i. Restart the computer and log in through the new administrator account.

Step 3

To remove the account log into your old account and delete it.

• Press Window key + X and select Control Panel.
  
• Click on User accounts.
• Click on Manage another account and then select the user account that you want to delete.
• Click on “delete the account”.
• Depending on whether you want to “Keep the files” or “Delete the files” choose the appropriate option.
• You can delete the other accounts similarly.

Note: Once deleted, the user accounts cannot be recovered. Make sure you back up any data if required.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.