Windows 10: Microsoft Account locked for no reason

No wonder IOS is doing so well. Microsoft support is useless. Account was locked for some unknown reason and unable to unlock it using online tools so completed 3 of the recovery questionnaires and 96 hours later still no reply even if it states they will get back to you in 24 hours.Nearly impossible to talk to a human, someone gave me a tip to go thru the 08000260329 number in the UK and choose refunds. Got thru and spoke to a person who put me on hold. This was 45 min ago.Think I am going to sell this laptop and buy IOS and hopefully never have to use MS again.

:)

 

Cannot sign into microsoft account with Window 10 apps.

Hi Lyra,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Have you receive any error, when trying to Login using Microsoft Account on your system?
  
• 
  Have you changed the password of your Microsoft Account/
  

I would suggest you to try the below methods and check if it helps:

Method 1: Change the language on the lock Screen.

Follow the below steps:

• 
  Click the language on the bottom of the lock screen.
  
• 
  Select the English language and click Ok.
  
• 
  Put your password now and check if you are able to login.
  

If the language option is not available on the bottom of o lock screen, then try method 2.



Method 2: Use On Screen Keyboard.

Follow the below steps;

• 
  Click on the Ease of access icon on the bottom of lock screen.
  
• 
  Select the On Screen Keyboard.
  
• 
  Type your password through On Screen Keyboard.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator