Windows 10: Microsoft account login to new laptop Windows 11 - 'Oops, something went wrong'

Bought a new laptop, trying to sign in to windows with my microsoft account, put in email address, password and authenticator code from phone, and it continually gives me a message 'Opps, something went wrong, don't worry it's probably our fault' . Can sign in to my microsoft account through Edge browser when using a local administrator account to access device.

:)

 

Login Error - Wrong Microsoft Account Listed

I'm not sure how this happened, but my laptop shows the administrator account with the wrong email address, which does not belong to me, and I have no idea what the password is for that account. The laptop will not allow me to restore unless I have the
right credentials. I cannot access the settings or the start menu without first logging in. Since I do not have the password, I cannot login. I can't afford to lose my programs and files. Any suggestions on how to login using a different account that is
not listed?

 

Cannot login with microsoft account on Windows 10.

Hi John,



If you are using Microsoft account to login into the user account, I suggest you to convert the user account to
Local account and using the new Microsoft account change to Microsoft user account by following the below steps and check if the issue is resolved.



Step 1: To convert to local account.

• Press Windows logo + I keys on the keyboard to open system
  Settings window.
• Click Accounts and under Your emails and accounts, click on
  sign in with a local account instead option.
• Enter your Microsoft account password and click on Next.
• Type the Password, and Password Hint that you want set for the local account and click
  Next.
• Click on Sign out and Finish button.
• Login to check if the changes are effective.

Step 2: To switch to Microsoft account.

• On the newly converted Local user account, press
  Windows logo + I keys on the keyboard to open Settings window.
• Click Accounts and under Your emails and accounts click on
  sign in with a microsoft account instead option.
• Enter the new Microsoft account ID and Password and click Sign in.
• Follow the on-screen instructions and check if the changes are effective.

Write to us with the status of not able to login using Microsoft account on the computer for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Oops! An error occurred.Give it another try,Something went wrong.

I have login my microsoft store account successfully,but when I add any product to my cart,it shows that:

Oops! An error occurred.

Give it another try

Something went wrong.

ADz1C9y7Jku62DdS.7
2017/06/11 - 15:36:03 UTC

(the numerical numbers differ every time I try to purchase)

I receive no error messages when accessing Windows Store.. I checked my account settings and method of payment and everything is correct. There is no proxy settings on my computer, and there is no security software on my computer other than Windows Defender.

I cleared the store cache, and also tried the troubleshooter but the problem still remains. I still receive the same message when I add item(like new surface or laptop) to the cart:

Oops! An error occurred.

Give it another try

Something went wrong.

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