Windows 10: Microsoft account Password reset code

I keep getting this e-mail from Microsoft with a code to reset my password. There is no explanation as to why I should need to reset my PW. I have no apparent reason to do this and wonder if there's something I need to understand.

:)

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.

 

Resetting child's Microsoft account password

Hi Nestor,

Thank you for posting your query in Microsoft Community. I understand the inconvenience you are facing and will be glad to assist you.

I suggest you to open the link provided below.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Once the link is opened,

• Click on Reset your password.
• Select I forgot my password and click on Next.
• Provide the Microsoft Account of the child account and type in the characters, click Next.
• In the identity verification page, click on Email, provide the email address, click Send code.
• Check if the code has been sent to the email address and provide the code for verification.
• Follow the prompts to create a new password for the child's Microsoft account.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we'll be glad to assist you.