Windows 10: Microsoft Account reset password logjam

Discus and support Microsoft Account reset password logjam in Windows 10 Performance & Maintenance to solve the problem; Hi all, Trying to help a friend with her Lenovo Ideapad320 laptop running v slow. Windows 10 home What I did was ran ccleaner with all selected. Then... Discussion in 'Windows 10 Performance & Maintenance' started by keithjr, Jul 31, 2021.

  1. KEITHJR
    keithjr Win User

    Microsoft Account reset password logjam


    Hi all, Trying to help a friend with her Lenovo Ideapad320 laptop running v slow. Windows 10 home What I did was ran ccleaner with all selected. Then reflashed BIOS to Ver 5QCN24WW as suggested on lenovo support. Now it boots up ok but I get a message Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again. When I do that I am prompted to enter her Microsoft account details. She has her username, but no record of the password. Two factor authentication has been set previously So I enter her Microsoft account username and ask for password reset. I ask for access code to her gmail account, then mobile number,which worked, only to be told you have requested too many codes today. Please try again tomorrow. So wait 1 day and tried again only to be told the same thing. I am completely stuck. Can anyone please help?

    :)
     
    keithjr, Jul 31, 2021
    #1
  2. P4-630
    P4-630 Win User

    How to reset Windwos 8 Password?

    Change or reset your Windows password

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
     
    P4-630, Jul 31, 2021
    #2
  3. DONOVAN DE SWARDT
    Donovan de Swardt Win User
    Microsoft Account Password Reset

    Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
    indefinitely.

    Reset your password

    If you can't remember your password, follow these steps to get into your account.

    • Go to the Reset your password page.
    • Choose the reason you need your password reset, then click Next.
    • Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
    • Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
    • If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.
    I'll try your "Get account help by email" suggestion and post the solution here when I've found one.
     
    Donovan de Swardt, Jul 31, 2021
    #3
  4. ANTHONY'SHELPING HANDS
    Anthony'sHelping Hands Win User

    Microsoft Account reset password logjam

    account password reset

    Try This

    • Sign in to your Microsoft account using
      your current password. If you forgot your password, either select Forgot my password and follow the steps. Or, for deeper account sign-in issues, see How
      to reset your Microsoft account password      .
    • Once you've signed in, select Security.
    • Select Password security.
    • Type your current password, then type a new password and type it again to verify.
    • Select Save.
    If you going to use a password make a new Account without a password so if you need to get back in your computer if you can.
     
    Anthony'sHelping Hands, Jul 31, 2021
    #4
Thema:

Microsoft Account reset password logjam

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