Windows 10: Microsoft Account - Verification Process Will Not Accept My Phone Number - "Something went...

Hi,Long-time lurker here.I have been trying to sort out a licensing issue with MS support. I had a webchat earlier but need to follow up because the number they gave me to speak to someone in sales is an automated service useless for this particular issue.I managed to get a callback not sure how I managed to get offered that option but was transferred and cut off before I got to speak to the next team.I have tried going back to MS 'Contact Support' and I eventually get to opt for a webchat.Next, MS says I will get a callback at the number provided. The contact details they have has an empt

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Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

Verification code is not being accepted after adding phone number to alias account

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused.

Provide more information to help you better:

• 
  Are you trying to verify the Microsoft account?
  
• 
  What happens when you are trying to verify the account?
  

Sorry to inform you that there is no option to add a telephone number as Alias.

I suggest you to refer to the following article to verify the account.

How to use two-step verification with your Microsoft account - Microsoft Support

Microsoft account security info & verification codes - Microsoft Support

You may also refer to the following article to add an alias.

Change the email address or phone number for your Microsoft account - Microsoft Support

Reply with necessary information and the result to help you further.

Thank you.

 

Microsoft account wants phone number

You do need a phone number because Microsoft accounts use two step verification authentication to setup.

which means when you login it will send you a text for verification.

It is in your best interest for security reasons to do this.

Microsoft will never call or text or share your number.