Windows 10: Microsoft all-in-one media keyboard has stopped working

I received a brand-new all-in-one media keyboard as a gift and the first time I used it it worked great. But after that, it has not worked at all. At first I thought it was the batteries, because the first time I used it I left the USB controller plugged in to my PC, but I replaced them and it still does not work. I know there is a thread with a question similar to mine, but I followed all the steps suggested there and my keyboard still does not respond. Could anyone please provide more help?

:)

 

Microsoft All In One Media Keyboard Suddenly Stopped Working

Hi,

Welcome to Microsoft Community and thank you for posting your query.

The issue you are facing could be due to the keyboard driver is not being updated. Let’s try simple troubleshooting steps and check if this helps.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist, I suggest you to go to the below link and try downloading the keyboard driver for Windows 10 and install the same.

http://www.microsoft.com/accessorie...ne-media-keyboard/n9z-00001#techspecs-connect

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Keyboard Media/Volume keys not working, only on this computer, and only this keyboard

The media keys, volume knob, sleep button and mute button on my "Das Keyboard 4 Professional" keyboard stopped working a few weeks ago after a reboot that I think was caused by a Windows Update.

I've tried the following steps to try and solve the issue:

• Try a different keyboard - The media keys on a logitech wireless usb keyboard work fine, even in the same USB port.
  
• Try keyboard with another PC - When plugged in to my laptop the Das Keyboard media/volume keys work fine.
  
• Try another USB port - No difference
  
• Tried completely wiping any trace of the keyboard from the registry/device manager, then plugging it in again - No difference.
  
• Created a new user on the PC - No difference.
  
• Ensured the HID Human Interface Service is running.
  
• Disable touch keyboard and related services.
  

What could be causing this?

 

Media keys on Microsoft Bluetooth keyboard not working

The media keys of my
Microsoft Designer Bluetooth Desktop keyboard are not working.

When I press one of the affected keys nothing happens, but the whole keyboard freezes until I hit 15 more keys. Then all of these 15 key presses are executed immediately and the keyboard starts working normal again. (The action of the media keys is never
executed).

Additional info

• The equivalent keys on my laptops internal keyboard ARE working

• I think it stopped working with the creators update in early 2017
• I now have a clean install of Windows 10, so there should not be any system damage causing this problem
• The keyboard shows up as 'Designer Bluetooth Keyboard' under 'Keyboards' and also as 'Designer Keyboard' under 'Bluetooth' in the Device-Manager
• The latest keyboard and Intel Wireless Bluetooth drivers are installed
• The keyboard works with Ubuntu on the same machine

The affected keys are: mute, volume (up/down), previous track, play/pause, next track, brightness (up/down).

Working special keys: search, share, cast and settings