Windows 10: Microsoft apps and audio not working after graphics card broke

When/How the problem happened

Weeks ago my PC seemingly broke, I had to plug my monitor into my motherboard and then boot it in safe mode with networking to be able to use it. After all the help from AMD support they could give me I realised my GPU had definitely broken, so I got rid of all AMD drivers so my PC would stop using my GPU so I could boot outside of safe mode, I also took my GPU out soon after.

I also noticed my PC now wouldn't output any sound and a lot of the microsoft apps wouldn't work along with some other random problems, I assumed that would all fix once I put in a working GPU, so I bought a new one since I needed an upgrade anyway.


Problem details

-I put the new working GPU in, got all the Sapphire and AMD drivers up to date, and got all my audio drivers up to date, and I tried "sfc /scannow" in Command Prompt, my graphics card works fine but my sound and microsoft apps still don't since the last one broke.

-If I click the sound icon it troubleshoots and says "detecting problems" then says "one or more audio service isn't running" and that's it.

-Most settings say "no input/output/audio devices installed/plugged in the system" or they say "Windows Audio Service is not enabled" and then if I enable it nothing changes.

-If I go to "Administrative tools" then "services", Windows Audio Endpoint Builder is running and starts automatically but Windows Audio won't start and says"windows could not start the Windows Audio Service on Local Computer Error 0x80070005: access is denied".

-I often get notifications saying there's a problem with my microsoft account, it then suggests I log in, then I try it and some boxes flash and that's it.

-The apps that aren't working are: Get Help, Messaging, News, Store, Tips and probably a few more.


I saw someone say that they couldn't fix their problem with "Administrative tools" one of the few ways because they didn't have a microsoft account so maybe my problems are linked, they did seemingly start at the same time. Also I couldn't find a good Windows topic to put this problem under.

:)

 

graphics card problems

Hi,

Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

• Turn your computer off.
• Pull out your video/graphics card.
• Rubbed the cold contacts with soft pencil eraser.
• Connect your video/graphics card back to the computer.

Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

Let us know how it goes.

 

Graphics card information.

Hi David,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

The error might occur if the Graphic card is cannot update the driver automatically.

I suggest you to update the graphic card manually by following the steps below:

• Press Windows key + X and click on
  Device manager.
• Expand Display Driver from the list.
• Right click on the Graphic driver and select
  update driver software.

Also, can download the latest version of the graphic card from the manufacturer website.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.

 

Unsupported Graphics card .

Hello Ayush,



Thank you for posting your query in Microsoft Community.



I request you to try the following steps:



Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.



Update Driver Software from the Manufacturer’s website:



Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.