Windows 10: Microsoft apps are getting stuck 1% download

Hi i wanted to install a app i said "what could be wrong" i clicked download i waited couple hours to download but it didnt i sending a screenshot maybe i get some help?

:)

 

Microsoft store gets stuck at 1% downloading

Hey DNS. I'm Greg, 10 years awarded Windows MVP, here to help you.

Try these fixes for Windows 11 Store downloads stuck:

https://www.windowscentral.com/how-fix-windows-...

https://www.hawkdive.com/fixed-microsoft-store-...

https://techwiser.com/fix-microsoft-store-stuck...

https://www.saintlad.com/microsoft-store-app-st...



Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

downloading apps

Hi George,

Thank you for writing to Microsoft Community Forums.

I would like to understand the issue better, could you let me know

1. Operating system and edition of operating system you are using?
   
2. From where you are trying to download apps?
   

However you can try following steps to if you are using Microsoft store to download apps.

Step 1 :

1. Open RUN box by pressing
   windows + R button on the keyboard.
   
2. Then type WSReset.exe and click on
   OK.
   
3. Try to logging in to store with your Microsoft account.
   
4. Try downloading the apps.
   

Step 2:

1. Search for command prompt on
   Cortana search bar.
   
2. Right click on command prompt and click on
   run as administrator.
   
3. Type below command and press enter.
   
   Dism.exe /Online /Cleanup-Image /RestoreHealth
   

The above command will take some time and I would suggest you to wait until the process completes.

To know the edition of operating system,

1. Right click on This PC and click on
   Properties.
   

Hope it helps.

Manjunath H

Microsoft Community - Moderator

 

Windows Store App stuck downloading but when refreshed changes amount downloaded.

Hi,

One possible reason why your download is stuck may be due to a corrupted file. We suggest that you try the following steps below:

Method 1: Sign out/sign in

• Open the Windows Store app.
• Click on the account logo in the upper-right corner of the app, then click on your account name.
• Click on you account name in the new box, then click Sign out.
• Click on the icon in the upper-right corner again, then click Sign in and choose your account name again.

Method 2: Reset Windows Store cache

• Click Start, then type wsreset and select wsreset.
• When the Store app opens, see if your downloads are working.

Let us know if you will need further assistance.