Windows 10: Microsoft Arc Mouse 1428 don't work while transceiver recognized

Hello, I have a microsoft Arc mouse with a receiver, model 1428, the receiver is recognized by my windows, however the mouse does not work. I have just put new batteries in it. I am on windows 11. Can you help me?

:)

 

Microsoft arc bluetooth mouse not getting recognized in Windows 10

Hello CarlPascoe,

Thank you for writing to Microsoft Community Forums.

Do you receive any error message/code on your PC regarding unrecognized mouse?

The issue could be occur due to the Settings or the drivers that are installed on your machine. Kindly refer the following support article for step-by-step troubleshooting on Microsoft arc mouse.

• Pair Microsoft Arc Mouse
  
• Microsoft Arc Mouse Troubleshooting
  
• Troubleshoot problems with your Bluetooth
  mouse

Kindly get back to us with the results. Will be glad to assist you further if the issue persists.

Regards,

Mala S

Microsoft Community - Moderator

 

connecting Microsoft Arc Touch Model 1428 to a new Nano Receiver (Adapter)

I lost my old Nano Receiver. How do I sync my Microsoft Arc Touch Model 1428 (there is no pairing button on the back of the mouse) with a new Nano Receiver?

Thanks

 

Microsoft Arc Mouse Bluetooth Issue.

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Have you also tried removing the Microsoft arc mouse from the list of your devices, then pair it again? I suggest performing the steps on these guides to troubleshoot your pairing issue with Microsoft Arc Mouse:

https://accessories.trafficmanager.net/accessor....

https://support.microsoft.com/en-us/help/403844...

https://support.microsoft.com/en-us/help/403457...

I hope this helps.