Windows 10: Microsoft audio dock loses sound why is this not fixed after years of reports

Rodelio P. Microsoft Agent closed a ticket 6 months that was obviously not resolved.All of these audio docks are defective. Mine stops playing audio if I am not constantly playing music and then needs to be reset. Online searches don't show any fix for this over the last 2 years and the Microsoft moderators always want to blame the user setup when a simple Google search shows this is much more wide spread. So not sure why you always come back with the most unhelpful advice. I'm guessing not willing to see if others on the internet are reporting similar issues for literally 2 years!Very frust

:)

 

No sound Audio

Hi Hubert,

Thanks for posting your query on Microsoft Community.

We understand the inconvenience caused and we appreciate you for trying the troubleshooting steps..

This issue might occur if some of the sound settings got corrupted.

I suggest you to try running audio troubleshooter and check if it helps.

Follow the below steps:

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

For more information, refer to the below link:

Fix sound or audio problems in Windows - Microsoft Support

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Dell Monitors Taking Over Default Audio Every Time I Dock Laptop

Hi

Welcome to Microsoft community.

It seems like you're encountering an issue where Dell monitors are taking over as the default audio output when you dock your Lenovo ThinkPad, causing your headset to lose audio functionality. Here are some steps to troubleshoot and potentially resolve this problem:

1. Check Audio Settings:

• Right-click on the sound icon in the Windows taskbar and select "Open Sound settings."
  
• Under the "Choose your output device" section, make sure your headset is set as the default audio output device both in the drop-down menu and under "App volume and device preferences."
  

2. Monitor Audio Settings:

• Access your Dell monitor's on-screen display (OSD) menu and check if there are any audio-related settings. Ensure that the monitor's built-in speakers or audio output options are turned off or set to a different source.
  

3. Update Audio Drivers:

• Make sure you have the latest audio drivers installed for your Lenovo ThinkPad. Visit Lenovo's official website and download and install any available audio driver updates.
  

4. Disable Automatic Audio Device Switching:

• Windows 10 can sometimes automatically switch audio devices based on what it detects. To disable this feature:
  
  • Right-click on the sound icon in the taskbar and select "Open Sound settings."
    
  • Scroll down to the "Advanced sound options" link under "Other sound options" and click on it.
    
  • Under "App volume and device preferences," toggle off "Allow apps to access your audio devices."
    

6. Dock Firmware Update:

• Check if there are any firmware updates available for your docking station. Dell sometimes releases updates that can resolve compatibility issues.
  

7. External Sound Card:

• Consider using an external USB sound card for your headset. This can help bypass any conflicts between the built-in sound devices on your laptop and the monitors.
  

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

losing sound in windows 10

Hi Jeremy,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the playing Audio troubleshooter

Method 2.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Sound, Video and game controllers.

c. Right-click on the Sound card and click on Update driver software.

d. Restart the computer and check.

Method 3:

No sound in Windows.

Refer the link below.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help