Windows 10: Microsoft Compact Designer Keyboard not working

Hi,I have a Surface Pro 5th Gen and I connect an external monitor and keyboard so I can use it as a desktop. The Microsoft Compact Designer Keyboard has all of a sudden stopped working. The Bluetooth light still flashes but I cannot get it to connect to my surface pro. I can see my surface-type cover is connected but cannot get this compact designer keyboard to connect.I have removed all my drivers / updated windows and still no luck!Any help gratefully received.Thanks,Lisa

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Microsoft Designer Keyboard special keys not working properly

Just bought the Microsoft Designer Keyboard and Mouse today, and i'm already having the exact same issues as everyone above:

- No shortcut keys (volume, play/pause, etc..);

- Every time i press one of the shortcut keys, the keyboard constantly freezes and then displays the last 15 characters pressed;

I've done all the steps suggested and everything is still not working.

If i don't solve this issue until the end of this week i'm returning my Microsoft Designer back.

 

Microsoft Designer Keyboard issues on Windows 10

Just bought the Microsoft Designer Keyboard and Mouse today, and i'm already having the exact same issues as everyone above:

- No shortcut keys (volume, play/pause, etc..);

- Every time i press one of the shortcut keys, the keyboard constantly freezes and then displays the last 15 characters pressed;

I've done all the steps suggested and everything is still not working.

If i don't solve this issue until the end of this week i'm returning my Microsoft Designer back.

 

Microsoft Designer Keyboard HotKeys NOT working

Hi Andrzej,

If the Hotkeys on your Microsoft Designer Keyboard don't work, it is possible that the Human Interface Device Access service on your Surface was stopped. Make sure that the service is set to automatic. To do that, follow these steps:

• Type Services in the search box. Click on Services
• In the list of services in the Details pane, double-click HID Human Interface Service, and then make sure that the Startup type is set to Automatic.
  

If the Hotkeys still won't work, try to create a new local user account and test if the "special keys" will work. If you're a Windows 10 user, refer to this link
on how to create a local user.

You may also test the keyboard with a different computer. If the keyboard does not work correctly with the other computer, this could be a possible hardware issue.

Let us know if you need further assistance.