Windows 10: Microsoft cuts off Windows 10 support early for some PCs

Discus and support Microsoft cuts off Windows 10 support early for some PCs in Windows 10 News to solve the problem; An entire generation of PCs, most only three or four years old, are now unable to receive new feature updates to Windows 10. If Microsoft doesn't... Discussion in 'Windows 10 News' started by Brink, Jul 16, 2017.

  1. Brink
    Brink New Member

    Microsoft cuts off Windows 10 support early for some PCs


    Don't be fooled by that message. There's no app to uninstall. This problem occurs because of a fundamental incompatibility between the PC hardware and the latest release of Windows 10...


    Microsoft cuts off Windows 10 support early for some PCs [​IMG]


    Read more: Microsoft cuts off Windows 10 support early for some PCs | ZDNet

    See also: Windows 10 no longer supported? How to tell if your PC is eligible for latest version | ZDNet


    Update July 19th - Microsoft agrees to extend support deadline for Clover Trail PCs | ZDNet
     
    Brink, Jul 16, 2017
    #1
  2. Berton Win User

    Thought maybe my Dell Venue 8 would have the problem but its Atom CPU is not on the list on that linked ZDNet page. But then it does specify the problem is with some 2-in-1 machines. So far it is fully up-to-date with the CU version.

    :)
     
    Berton, Jul 16, 2017
    #2
  3. PA Bear - MS MVP, Jul 16, 2017
    #3
  4. Microsoft cuts off Windows 10 support early for some PCs

    Microsoft cuts off Windows 10 support early for some PC's

    @Johnno72

    Fyi...On July 19, 2017 Microsoft provided a status update statement

    <qp>

    This is the case with devices utilizing Intel Clover Trail Atom Processors1 today: they require additional hardware support to provide the best possible experience when updating to the latest Windows 10 feature update, the Windows 10 Creators Update. However,
    these systems are no longer supported by Intel (End of Interactive Support), and without the necessary driver support,
    they may be incapable of moving to the Windows 10 Creators Update without a potential performance impact.

    We know issues like this exist and we actively work to identify the best support path for older hardware. As part of our commitment to customers, we will be offering the Windows 10 Anniversary Update to these Intel Clover Trail devices on Windows 10, which
    we know provides a good user experience. To keep our customers secure, we will provide security updates to these specific devices running the Windows 10 Anniversary Update until January of 2023, which aligns
    with the original Windows 8.1 extended support period.


    </qp>

    cf.

    Microsoft agrees to extend support deadline for Clover Trail PCs | ZDNet

    Bottom line: Instead of losing security updates in 2018, affected Clover Trail devices(noted in your initial post) will continue to receive security updates when running the Anniversary Update version.

    For these specific devices - effectively a deviation from Windows-as-a-Service(WAAS) policy requirement "A device needs to install the latest update to remain supported."

    You're welcome Microsoft cuts off Windows 10 support early for some PCs :)
     
    G. Winston Natoli MS MVP, Jul 16, 2017
    #4
  5. Tony K Win User
    IMO I would think MS will need to fix this issue for people that shelled out that kind of money or they will scream.

    This reminds me of the system requirements for W8 in that the CPU had to support for PAE, NX, and SSE2. I remember some over on 8F complaining of that, although a little different situation than this. This is quite different if one bought a PC with 10 on it and promised lifetime support.

    https://support.microsoft.com/en-us/...m-requirements
     
    Tony K, Jul 16, 2017
    #5
  6. sygnus21 Win User
    There's always a new surprise with 10 and Microsoft. Who knows what lurks around the corner for the next batch of aging hardware/software. Also will MS force people into upgrading software or risk loosing Windows 10 support?

    Anyway let's hope they get this Atom issue solved.
     
    sygnus21, Jul 16, 2017
    #6
  7. Winuser Win User
    First the forced the upgrade and now this.
     
    Winuser, Jul 16, 2017
    #7
  8. DavidY Win User

    Microsoft cuts off Windows 10 support early for some PCs

    I imagine there will be more of this as successsive updates break compatibility with hardware.

    As I said on another thread which got onto this topic, it wouldn't be so bad if Microsoft supported older Windows 10 editions for a decent length of time, but to find your hardware suddenly out of support with the current edition and only a couple of years (judging by 1507) before your edition goes out of support is too short a support period.
     
    DavidY, Jul 16, 2017
    #8
  9. meebers Win User
    If forced out by hardware non compliance they should allow the license to carry forward to the new hardware!
     
    meebers, Jul 16, 2017
    #9
  10. "The irony in this case is that Microsoft aggressively pushed the free Windows 10 upgrade offer to the owners of these devices, turning up the pressure dramatically as the July 2016 cutoff date approached. Now, less than a year later, those devices are being cut off without notice."

    Therein can lawyers begin to salivate and owners of these machines get their ire up, understandably. I should think MS and Intel will correct this as a class action could well be successful given the above which is why if I owned one these machines I'd rather that they got it corrected than wait for a legal "remedy" where the lawyers get more out of it anyway.
     
    wordsworth, Jul 16, 2017
    #10
  11. Isn't this special *Sick
     
    Josey Wales, Jul 16, 2017
    #11
  12. Winuser Win User
    I think MS should stop forcing updates and allow users to only choose security updates on these older systems.
     
    Winuser, Jul 16, 2017
    #12
  13. sygnus21 Win User

    Microsoft cuts off Windows 10 support early for some PCs

    It always makes me laugh when people start thinking lawyers in these situations. It's a lot more complicated than you think. And Microsoft did actually warn of this early. The fact that some didn't think this would happen is irrelevant here. In short, MS, didn't do anything that wasn't stated.

    NOW... is it right is another story, but legally, I see no standing here. But, I'm not a lawyer, nor do I have any legal training. I'm just going on life experience, and in the end, I'm thinking MS would prevail for the basic reason explained above. But, then again, I'm also one who still don't see how common sense didn't prevail in the hot coffee between the legs case, in which McDonald's lost *Huh
     
    sygnus21, Jul 16, 2017
    #13
  14. *Ditto Driver updates should be optional. I just don't get why they did that? *Confused
     
    alphanumeric, Jul 17, 2017
    #14
  15. Is the issue Microsoft's or Intel's? or maybe both? Honestly asking? If it's a driver issue it could be either one? I couldn't really tell from that article.
     
    alphanumeric, Jul 17, 2017
    #15
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Microsoft cuts off Windows 10 support early for some PCs

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