Windows 10: Microsoft details black screen bug hitting Windows 10’s Remote Desktop

Windows 10 May 2019 Update (version 1903) is currently gradually rolling out to compatible hardware. As the rollout advances, new bugs are getting acknowledged by Microsoft. A new issue that Microsoft is currently investigating causes a black screen in Windows 10 Remote Desktop windows.

As reported earlier, some users with outdated hardware or graphics drivers complained that Windows 10’s remote connections to their devices end up with a black screen.

Windows 10 version 1903 with RDP causes a black screen on all connections, including LAN and restarting the device obviously doesn’t help. It’s also worth noting that the problem was first reported in late May, shortly after Windows 10 May 2019 Update rollout. In the community forum, a Microsoft program manager acknowledged the problem and advised users to update or disable the affected driver.

In a support doc, Microsoft has officially confirmed the black screen bug hitting Windows 10 May 2019 Update’s Remote Desktop connection.

Microsoft says that Remote Desktop connection causes a black screen if the device has some older GPU drivers.

“Any version of Windows may encounter this issue when initiating a Remote Desktop connection to a Windows 10, version 1903 device which is running an affected display driver, including the drivers for the Intel 4 series chipset integrated GPU (iGPU),” Microsoft explains.



The bug affects both Windows 10 version 1903 and Windows Server version 1903. Microsoft is working on a resolution and a fix will be shipped with an upcoming cumulative update, but an exact timeframe is not available at the moment.

The post Microsoft details black screen bug hitting Windows 10’s Remote Desktop appeared first on Windows Latest

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Remote Desktop limit to 2 screens?

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Remote Desktop is to a Windows 2012 Server.

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Windows 10 - Remote Desktop Connection

Hi,

Thank you for posting your query on Microsoft Community.

In order to assist you further with the issue could you please confirm a couple of things:

• What is the Make and Model of your Computer?
• Since when are you facing this issue?

There's a Remote Desktop App available in Windows 10. Follow the steps below to find it:

• Click the Search Bar which is in the Task Bar.
• Type in Remote Desktop App .
• Once it pops up click on it and follow the on screen instructions to use it.

If you're facing issues with the app downloaded form the Windows Store I suggest you to run the Windows 10 App troubleshooter and check if this helps. Refer to the link below for more information:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.