Windows 10: Microsoft dodging answers to our questions, when will it stop?!

Why is it when a simple question is asked here, does Microsoft dodge the answer completely and reply with the incorrect issue & "solution". I see this all over the site? Is this place even useful?!I recently came upon a question where a man was asking if there could be an option to update and then shut down his pc, or to be able to update, restart, and then shut down his pc, so that once he started updates he could walk away for the night and the pc would shut down when completed. It's not a hard concept. Programs like this exist already.So why can't Windows integrate it?And why did you an

:)

 

Answer to question

You've posted 5 questions:

1. On January 15, you posted "Word 2013 document too large in windows10"; Stefan Blom replied on January 16 and you marked his reply as the answer to your question
2. On January 18, you posted "Word documents sent to cloud"; there have been 11 replies to that question and on January 19, you marked Jay Freedman's reply as the answer and replied "Got it! Thanks!"
3. On February 6, you posted "Windows 7 updates"; I replied on Feb 6 and you replied "Ok, thanks!"
4. On March 31, you posted "Windows 7 updates" which is essentially identical to the question you posted on February 6. It appears that user PINGROSHEKKA replied to your post but that reply was split into its own separate thread by a Volunteer Moderator because
   rather than being a reply to you, user PINGROSHEKKA asked an unrelated question.
   
5. Finally, today you posted "Answer to question"; Frederik Long has replied twice.

I would be glad to clarify my February 6 reply to your question if you explain your confusion. If you've received new updates on your Windows 7 computer since February 6, open Windows Update, click the link for "View update history" and list the updates
you're confused about.

The following, for example, are the updates I've received since February 6 on a Windows 7 system. Although it looks like a lot of updates, they are, in fact, the very updates listed in my February 6 reply:

• "signature" updates for Microsoft Security Essentials or Windows Defender; in the list below, these are the different "versions" of KB915597
  
• for another Microsoft product installed on your computer, such as Microsoft Office 2016;
  in the list below, these are
  • the February and March versions of the "Windows Malicious Software Removal Tool" KB 890830
  • update for Microsoft Word 2016
  • update for Microsoft Office 2016
  • update for Microsoft Skype for Business 2016
  • update for Microsoft Outlook 2016
  • update for Microsoft Excel 2016

 

How to stop notices/answers to my question. Take my question off the list. I figured out my problem.

How to stop notices/answers to my question. Take my question off the list. I figured out my problem.

 

Microsoft Techs answers

Please post back with results of trying the latest driver.

If it does not work then it might be worth installing the Windows 8 driver that this touchscreen computer** originally came with instead of the latest Windows 10 driver. It is also available on the Dell website and I can explain how to get it if you need
me to.

If that does not work then I would really like you to explain the history of this touchscreen computer so that I can suggest how best to ask for help in the
http://en.community.dell.com/support-forums.

• Was this computer brand new when you got it?
• Did the touchscreen ever work? [I now know that the answer to this is Yes so the question becomes what happened to stop it working]
• What were your dealings with Dell about it [what did you tell them was wrong and what fault rectification steps were tried]?
  
• You also mentioned having dealt with Microsoft so I'd like to know more about that as well.
• You mentioned upgrading to Windows 10 then reverting to Windows 8 then upgrading to Windows 10 again. Please make it clear at which of these stages the touchscreen stopped working.

** I have now managed to find the correct spec that confirms it is indeed a touchscreen as you said.

Best of luck,

Denis