Windows 10: Microsoft exchange says it does not recognise either my user name or password.This...

I have stopped recieving and sendinf E mails from my laptop.What I try to resolve the issue in outlook settings, it says that it cannot recognise mme as a user or my password.My EMail address is *** Email address is removed for privacy ***

:)

 

Syncing my Windows phone with Microsoft Exchange

Hello Moeilijk,

It sounds like your original configuration to access your Exchange account remotely is wrong, or the information you're using is not correct. I'm cut/pasting the help section for Exchange, which will help walk you through setting up your Exchange account as
well as help you determine your Exchange domains for set up, let us know how it goes, thank you.

http://www.microsoft.com/windowsphone/en-us/howto/wp7/people/set-up-an-email-account.aspx

To set up a Microsoft Exchange email account
You can use the following steps to set up an email account that is on a Microsoft Exchange Server. (For example, your email account at work might be on a Microsoft Exchange Server.) You can also use the steps in the following procedure to set up other email
accounts that use Exchange ActiveSync—including a hosted Microsoft Exchange email account or an Outlook Web App account.

• 
  1
  
  On Start, flick left to the App list, tap Settings
  
  
  , and then tap
  Email & accounts.
  
• 
  2
  
  Tap Add an account > Outlook.
  
• 
  3
  
  Tap the Email address box, and then type your email address for your Exchange Server email account.
  
• 
  4
  
  Tap the Password box, and then type your Exchange password.
  
• 
  5
  
  Tap Sign in.
  
• 
  6
  
  Do one of the following, depending on if the account settings are found:
  
  • 
    •
    If the account settings are found, wait for your Exchange Server email, calendar, and contacts to be synced to your phone. You're all done setting up your account. Go to the last step in the procedure.
    
  • 
    •
    If the account settings can't be found, continue to the next step.
    
• 
  7
  
  On the Outlook screen that asks you to check your information, do the following, and then tap
  Sign in:
  
  Email address
  
  Verify that your email address appears correctly.
  
  Password
  
  Tap Show password, and then verify that the password is correct.
  
  User name
  
  Verify that the user name is correct.
  
  For example, if your work email account is on Microsoft Exchange Server and your email address is
  *** Email address is removed for privacy ***, you would type kevinc for the user name.
  
  Domain
  
  Type the domain name for your account.
  
  The domain is part of the information you might use to log on to your PC. For example, if you log on as
  domainName\kevinc, you would type domainName for the domain name.
  
  If you're using an Outlook Web App account or a hosted Microsoft Exchange account, you typically don't have a domain. Leave the
  Domain box empty.
  
• 
  8
  
  Do one of the following, depending on if the account settings are found:
  
  • 
    •
    If the account settings are found, wait for your Exchange Server email, calendar, and contacts to be synced to your phone. You're done setting up your account. Go to the last step in the procedure.
    
  • 
    •
    If the account settings can't be found, continue to the next step.
    
• 
  9
  
  If the correct settings can't be found, tap Advanced, do the following, and then tap
  Sign in:
  
  • 
    •
    Repeat step 7 and verify that the current information is correct.
    
  • 
    •
    Tap the Server box, and enter the server address. This is the web address that you use to access your email in a web browser using the Outlook Web App. For example, if the web address you type in your web browser is
    https://exchange.contoso.com, you would type the following in the
    Server box on your phone: https://exchange.contoso.com. If you don't know this web address, you can find it in Microsoft Outlook 2010 on your PC by doing the steps in the next procedure, or you can try contacting your system administrator.
    If the correct settings are found, your Outlook email, contacts, and calendar will be synced to your phone.
    
  • 
    •
    Tap Show all settings, and then verify that the Server requires encrypted (SSL) connection setting is correct.
    
• 
  10
  
  If the New password needed message appears after a few moments, tap
  Set, tap the New password box and enter a password that's at least 4 digits. Tap the
  Confirm password box and type the same password, and then tap
  Done.
  
  This is the password you will enter on the lock screen to unlock your phone. Whether you need to enter a password for your phone depends on the security requirements that are set on the Exchange Server for your account. For more information about the lock
  screen, see the
  Lock screen FAQ.
  

To find your Exchange Server information in Microsoft Outlook 2010 on your PC

• 
  1
  
  In Microsoft Outlook 2010, click File, click Account Settings, and then click
  Account Settings.
  
• 
  2
  
  Click your Microsoft Exchange email account name, and then click Change.
  
• 
  3
  
  Click More Settings on the Server Settings page.
  
• 
  4
  
  Click the Connection tab, click Exchange Proxy Settings, and then note the server address in the
  Use this URL to connect to my proxy server for Exchange box.
  
• 
  5
  
  Click Cancel, click Cancel in the Microsoft Exchange dialog box, and then click
  Cancel again on the Server Settings page.
  
• 
  6
  
  Click Close in the Account Settings dialog box.
  

Regards,

Danny L.

 

how to delete user password?

Hi Susilo,

Thank you for posting your query on Microsoft Community.

To assist you better, I would like to know whether the accounts are local account or Microsoft account. Are you trying to remove the login password?

If you are trying to remove the login password, I suggest you to follow the steps below and check if it helps.

• Press windows key + R to open command prompt, and type "netplwiz"
• Uncheck "user must enter user name and password to use this computer", then click "ok"
• Enter your user name and password, then click "ok"
• Restart your computer.

I would like to inform you that it is recommended to activate the password for security reasons.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Forum users with Hotmail/Outlook/Exchange account

The two-step verification emails show up in my inbox but I added a rule to mark the domain name safe a long time ago (verified that "techpowerup.com" is still in the safe sender list).