Windows 10: Microsoft Family glitch?

I made a Microsoft account for my little sister and found out that she became part of a Microsoft family where we had no idea who the adult account was. I cannot find a way to remove her since my family and I have no idea who the adult account is, the name is Class. How can I have her removed from the group then put her in my group?

:)

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

Microsoft Family

Hi,

It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
Family list. To check on it, go to Cortana
and search for Family Options.



To remove your account to the Family, you may follow the steps below:

• Use the Adult account to log in using this link.
• Click on the Family tab.
• On the account that you want to remove, click More > Remove from family.
• Then click Remove to confirm.

Let us know how it goes and feel free to get back to us if you need further assistance.

 

Family Time Restrictions and Glitches.

Hi,

Thank you for writing to Microsoft Community Forums.

1. Which build version of Windows is installed on your computer?
   
2. Do you get any error message?
   
3. May I know the complete error message?
   

The family account issue might cause when the account is not verified or could be due to internet connection, you can try the troubleshooting steps provided below to further narrow to the root cause of the issue.

Method 1: Verify your account that you are logged in to the system.

1. Navigate to Settings > Accounts > Your Info.
   
2. Below your account name, you will see a Verify link, Click on that and verify the account.
   
3. Reboot the computer and check if you can set the screen timer.
   

You can also check the
suggestion posted by Deepak_Krishnan R on 5th February and check if that helps you.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator