Windows 10: Microsoft Family - Invite Member Issue

Member invited but when member tries to accept an error message states 'Something went wrong, try refresh or come back in a while'


I've completed this for other members with no issue but one invited member cannot access due to the above error message.


I've tried the link from both the email sent and also from within the organisers account and it will bring me to the page with button 'Join Family Group' but on selection, it returns error message above.


Any ideas anyone? I've reviewed the accounts of the other members and there's nothing different.


I've also reviewed other threads in this community with no satisfactory conclusion to any of them.

:)

 

Adding Family Members

Hi,

Through my Windows 10 I invited my family members although they never accepted the invitation. I want to resend the invitations but when I go to do that, it says they're already family members; they're not even listed (or even showing there's an invite)
through the family members window. What do I do?

Thanks so much.

Lisa

 

Microsoft Account Invitation Email Not Received so Account Still Pending.

Hi Aldo,



Thank you for posting your query in Microsoft Community.



Can you share few information regarding the issue?

Does both the members log in using their emails?

Are you referring to the invitation to join in Family Safety?

Are you trying to invite the users in family safety, if yes then you need to remove the users who are not receiving the invitation and then re-create the users in the family safety online page.

Go to https://account.microsoft.com/family#/

• 
  Check the user which says invitation has been sent.
  
• 
  Click on remove link.
  
• 
  Select the user with the invitation has been sent message.
  
• 
  Click the add link where you enter the users email address.
  

I suggest you to follow this steps if you are talking about email invitation about family safety.



Hope it helps.

 

Adding Family Members

Hi,

Remove the invitations that you sent out, so that you can resend it again.

You can do this by going to
https://account.microsoft.com/family. On the list of the invitations sent and your current family members, click on "Remove". Then you will be able to manually select the invitations that were already sent out.

Hope this helps.