Windows 10: Microsoft family issues

My daughter got signed out of her Microsoft account on her Windows 10 device. Since its parental managed, she needed to sign back in to be able to use the family features like requesting for more time. When trying to sign in, it needed the parents consent and hence requesting I use my credentials to sign I and give her permission,. Upon trying do so, I was stopped at the error message saying sorry something went wrong, it's not you it's us. Thus hasbeen going on for days. Kindly assist.

:)

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

Family Safety issues

Hi,

Configuration settings may be the possible cause why you're experiencing issues with Family when searching for the device. To assist you better, we'd like to clarify few things:

• When you mention 2 devices on your sons account, do you want to use two devices but using one account?
• Could you provide us a screen shot of family list devices?

In the meantime, we suggest that you check and follow the steps in this articles below on how to set up your Family:

• Set up your family
• Fix family features after Windows 10 upgrade

Keep us posted if you need additional help.

 

Microsoft Family Features issues...

Hello
MaverickRobot4670,

To disable family features and turn off family settings on Windows 10, I suggest that you follow the steps outlined in these support articles:

• How do I turn off family features?
• Turn off family settings in Windows 10

Make sure you're signed in with your Microsoft account to
account.microsoft.com/family.

For more information about troubleshooting family features, please see this
forum article
created by Daniel Strommen [MSFT].

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.