Windows 10: Microsoft Family Member Fraud

Today I got a charge on my bank account from my little brother's Microsoft account. It was a 25 dollar charge that I suspect is fraud. My brother and I don't use a Family Safety account, but we do share a debit card for payments. Today at around 5 pm, some random person with the email *** Email address is removed for privacy *** somehow added himself to my little brother's Microsoft Family Safety family account and took 25 dollars from my bank account without either of our knowledges. We already removed him from the family account, changed passwords, but is there anyway we could get the 25 dollar charge refunded

:)

 

Add member to your Microsoft family in Windows 10

Hi,

Thank you for writing to Microsoft Community Forums.

To add a family member to your Microsoft account, I suggest you to follow the steps from

Add members to your Microsoft family.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???

 

Unable to add another family member on the system

Hi Mel,

Thank you for posting your query on Microsoft Community.



I regret the inconvenience caused to you. I will be glad to assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

• What happens when you try to add a family member on your system?
• Do you receive any error message or code?
• Are you logged in with administrator account?

I suggest you to follow the steps on how to add another family member on your PC and check if it helps:

Set up family features

Let us know the results. We will be glad to assist you further.

Thank you.