Windows 10: Microsoft Family More Screen Time Requests Showing Wrong TIme

When receiving the more screen time requests emails, I noticed that the emails were showing a time/date AFTER the time/date of the email. For example the email body would read "[child] asked on July 12 at 5:00 AM.", but the email was received the evening of July 11th local time. When I translated the the time listed in the body of the request, I realized that it is listing time in UTC, instead of the local time.The screen limits are working, and are restricting logins to the hours that were set up, according to the local time zone. So it just appears to be the email body that is incorrect. I a

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Microsoft Family additional Screen Time requests not being sent

Support Engineers:

Please read my issue and the steps I have already taken very carefully -

My Issue:

• I have screen time management setup for my children.
• When they surpass their allocated time, they are presented with the option to request additional time (as expected).
• PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
• CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

Steps I have already tried that did not work:

• Rebooted
• Tried to submit the request from multiple PCs
• Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
• Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
• Applied all known Windows Updates

PLEASE HELP!

Thank you for your time

 

Family screen time sending "Can <child> have more screen time?" requests to wrong email address

I have a Family set up with screen time limits for a child. Last night, they wanted more Minecraft time, so they clicked the "Request more time" button in Windows 10. I didn't receive an email.

I got into work this morning and found that the email had been sent to my work email address, not my home email address.

Previously, I had both email addresses registered with my Microsoft account. However, I have since removed my work email address from my Microsoft account. I can't even find a reference to it anywhere on the Microsoft account page.

Questions:

• How is it that the screen time requests are going to an email address that is no longer part of my account?
• How can I adjust what email address the screen time requests are going to?

 

Microsoft Family Screen time is BROKEN

Hello,



Thank you for writing to Microsoft Community Forums.



1. Were you able to perform this task previously?

2. Are you aware of any changes made on your PC, prior to this issue?





As I understand your concern related to Microsoft Family screen time limits, let us try few troubleshooting methods to fix this issue and check if that helps:

Method 1: Fix screen time limits not working. Refer the following article on
Fix screen time limits not working
for steps to troubleshoot issue with screen limits.

Method 2: If the issue persists, I suggest you to remove and re-add the child account back to the family account. Refer the article on
Remove members from your family group
for steps to remove the child account from the family account. You can refer the following article on

Add members to your family group for steps to add the child account back to your family account.



Hope it helps,

Sandeep Kumar M

Microsoft Community – Moderator