Windows 10: Microsoft Family not tracking device usage anymore

My son is using a Windows 10 desktop which is up to date. Everything has been working great since enabling it a few years ago. Suddenly, a few days ago, it stopped reporting usage. Everything looks good on my console for him, and his desktop is locked down, he can't make admin level changes to the system. Nothing has changed on our network.What should I be checking? The Microsoft Family app shows that he's logged in. His internet connection is fine.Thank you.

:)

 

Microsoft Family Safety correctly tracks usage of Minecraft Java Edition but does not enforce the time limit

Hi Prakhar,

Thank you very much for your reply and your suggestions. Unfortunately the problem persists. Again, Microsoft family tracks my son's usage of Minecraft Java Edition, it just doesn't enforce the time limit we've set. Also, explicitly blocking the app has no effect on Minecraft Java Edition. For other apps, such as discord and Minecraft for Windows 10, everything works as expected.

Please let me know what else I can try to resolve this issue.

Best regards,

Bill

 

How to track a stolen device

Hi Juland,

We understand your concern and we will provide the information required to help resolve your issue.

To begin with, I would like to inform that the feature "Find My Device" has some limitations. This is only a device-tracking solution, and it won’t allow you to remotely wipe or lock your PC. You also won’t be able to play an alarm or snap a photo of the
person using your device with the webcam. It will only show you your device’s location.

As you have stated that the "Find my Device" option is disabled, lets see if we can activate the same via your Microsoft Account. To do so follow the steps below

Step 1: Activate the feature.

1. You’ll log into that Microsoft account from a web browser. The account should be the same as the one used to access the user account.

2. You’ll see a message saying “Find my device is off” if you haven’t enabled it yet. Click the “Change” button to enable this feature. Activate the “Save my device’s location periodically” option when prompted and your Windows 10 PC will regularly and automatically
send its location to Microsoft. This will allow you to locate your PC even if it isn’t powered-up and online when you go to track it, as you can view the last known location.

Step 2: Track your Device.

• When you want to track your lost device, open a web browser and go to
  account.microsoft.com/devices.
• Sign in with the same Microsoft account you used on that Windows 10 PC you want to track.
• You’ll see a list of devices registered to your Microsoft account. Scroll through the list and look for the device you want to track. You’ll see “Last seen at [time] in [City]” to the right of the device.
• Click the “Find my device” link and you’ll be able to track the device on a map. If the device is powered on and connected to the Internet via Wi-Fi, a wired Ethernet cable, or a cellular data connection, its location will update regularly.

Hope this helps

Regards