Windows 10: microsoft family reporting and controls stopped working

I have this setup on my sons windows 10 PC. It worked great for weeks by giving me activity reports, restricting content, screen time controls etc. Now it never shows anything and the controls fail to control access.


I've tried EVERY fix suggested! I've checked all the diagnostic settings and they are set to send the optional diagnostic data, his account is a verified kids account under me in the family, he's signed in to the account on the PC, I've run multiple updates to ensure it's up to date. I've removed and re-added him to the family but NOTHING works!!!


There must be something you guys can suggest that actually works.

:)

 

Family activity report

Hi Javier,

There are ways on how to manage activity reporting for your child. To configure your account settings, here are the steps:

• Go to the account.microsoft.com/family site at Microsoft on any PC
• Then sign-in
• Open Settings
  
• Tap on the Accounts icon
• Click on Family and other users on the left side
• Chose Manage family settings online
• Check recent activity link for the child's account

Turn On and Manage Activity Reporting for Child

• Click on Recent activity on the left side, and turn on Activity reporting.
• Check or uncheck to Email weekly reports to me for what you want.
• Under Web browsing, Apps and games etc., you can view your child's recent activity for each one, tap on Change settings
  
• Then set allowed times to manage them, and to block any apps and games.

To Turn Off Activity Reporting for your Child, just tap on Recent activity on the left side, and turn off Activity reporting on the right side.

Get back to us if the steps won't work.

 

microsoft family not reporting activity

just recently set up Microsoft family, and it is not reporting activity to the parent's device. I have looked all day at forums and tried everything they suggest, yet there has been none to work. I have done these on both computers in the family. the screen
time and app limits are working but not the activity reporting.

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,