Windows 10: Microsoft Family Safety Issue with 240Hz Gaming Monitor - Need Help!

I'm encountering a strange issue with Microsoft Family Safety while using my new 240Hz gaming monitor. It's been quite frustrating, and I was hoping someone here might have experienced something similar or could offer some insights into a potential solution.The Problem:I recently upgraded my gaming setup with a brand new 240hz gaming monitor to enhance my gaming experience. However, ever since I started using this monitor, I've been having issues with Microsoft Family Safety. The problem seems to be related to the monitor's high refresh rate because I never had this problem with my old monitor

:)

 

Microsoft family safety not working--at all.

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconveniece caused to you. Let me help you.



Before we proceed, we require more information to assist you better.

• Which web browser are you using?
• Are the settings on the Family Safety options on your computer are the same with the one on
  http://familysafety.live.com?

I suggest you to login with your parental account and check if you are able to manage the family settings.



If the issue still persist, it might appears that the Child account is not configure correctly. I suggest you to remove the Family Safety and configure it again.

How do I remove Family Safety?

http://windows.microsoft.com/en-us/windows-live/family-safety-remove-uninstall-faq



Now, setup Family Safety.

Windows help & learning



After creating the child account, you can then go to the Family Safety website, login using the parent account and then manage your child's restrictions and monitoring options.



Refer the following Microsoft help article.

Filter apps and games with Microsoft Edge - Microsoft Support

Note: The steps for Windows 8/8.1 applies to Windows 10



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.



Thank you.

 

Issue with filtering websites in Family Safety

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with filtering websites in Family Safety.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

1. Incorrect Family Safety settings.

2. Web filtering is not setup correctly.

Try the steps listed here:



I suggest you to refer the article and check if you have setup web filtering correctly or not.

Filter apps and games with Microsoft Edge - Microsoft Support

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Issue with accessing Family Safety

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with Family Safety.
I will surely help you to fix this issue.

This issue could have occurred due to conflict between third party applications.

Try the steps listed here:

I suggest you to set the computer in a clean boot state and check if it helps. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to troubleshoot a problem by performing a clean boot in Windows


How to perform a clean boot in Windows - Microsoft Support

Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in
the provided link to return your computer to Normal startup mode.

Refer to the link for additional information.

Set up Family Safety

Windows help & learning

Note: Applies to Windows 10.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.