Windows 10: Microsoft Family - Screen Time Reset my Previous settings

hello, I have created some Microsoft Family screen time policies for my child for years and it has been working. I noticed that Microsoft has redesigned the Screen Time interface while viewing if from the web browser, and I noticed that my original daily screen time permit periods have been reset. In other words my polices have been scrubbed and I need to start from the beginning. However, when I access this information from the Microsoft Family App in the phone, I can see all my original policies intact. So viewing it from the phone Family App is fine but when I view it from Edge I cannot see my existing policies and i need to start all over. Can anyone tell me if the new Family Screen Time interface redesign is causing this? Thanks.


Andy

:)

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

Family Screen time is not working!

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

Family Safety screen time stuck on old settings

• I set up family safety settings under windows 8.
• Configured screen time options to for only daytime, so as to prevent my son from using the computer too early or too late in the day.
• I've upgraded the computer to Windows 10 (live update, not a fresh install).
• Now I want to change the screen time settings for my son. Nothing I have attempted (short of clean install of Windows) has worked.
  • Changing time settings doesn't work
  • Turning off Screen Time doesn't help
  • Removing/Adding his account from family safety doesn't help
  • Removing/Adding the computer from family safety doesn't help
• I don't see a Windows Family Safety service running on the machine, which is odd.
• I really don't want to do a fresh Windows install.

Any suggestions are welcome.