Windows 10: Microsoft Family "something went wrong, please try again" when notified about screen time

I am unable to accept my son's screen time requests due to there being an error each time they get notified about "Less than 15 minutes left"
-Running on Windows 10, relatively new PC

-Son's account has administratorbut not owner

Trying to fix this, but don't know what to do, my son has been unable to get schoolwork done on his PCwe've had to use others

:)

 

Microsoft Family Screen Lock Goes Off At Wrong Time . . .

Hello
HailStorm115,

To troubleshoot Microsoft family screen time limit issues, here are some things to try:

1. Try to remove the child account from your Microsoft account and add the account back.
2. Sign in with your adult account on the Family page, find your child’s name, select
   Screen time and toggle off/on Set limits for when my child can use devices.
3. Make sure that the child account is verified. Have them sign in with their Microsoft account. Select the
   Start button, then select Settings > Accounts
   and follow the prompts to verify their account.

For more troubleshooting steps about family features, please see this
forum article
created by Daniel Strommen [MSFT]. You can also check out this support article:
Fix screen time limits not working in Windows 10.

Hope this information helps you. To notify us and have us get back to you, simply reply to this post.

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

Microsoft Family Screen time is BROKEN

Hello,



Thank you for writing to Microsoft Community Forums.



1. Were you able to perform this task previously?

2. Are you aware of any changes made on your PC, prior to this issue?





As I understand your concern related to Microsoft Family screen time limits, let us try few troubleshooting methods to fix this issue and check if that helps:

Method 1: Fix screen time limits not working. Refer the following article on
Fix screen time limits not working
for steps to troubleshoot issue with screen limits.

Method 2: If the issue persists, I suggest you to remove and re-add the child account back to the family account. Refer the article on
Remove members from your family group
for steps to remove the child account from the family account. You can refer the following article on

Add members to your family group for steps to add the child account back to your family account.



Hope it helps,

Sandeep Kumar M

Microsoft Community – Moderator