Windows 10: Microsoft Fingerprint Scanner shows up in "Other Device" not in Biometric devices. Windows...

Microsoft Fingerprint Scanner shows up in "Other Device" not in Biometric devices. Windows Hello never finds it. On bootup the Microsoft brand Microsoft Fingerprint scanner does a quick light up and then goes dark. I've tried windows Hello. I have windows 11 Pro 10-02-22631 Build 22631 on a lenovo Thinkpad t490The laptop is on a Docking station. I've tried USB ports on the docking station and the tried going in directly to the laptop. Same result. Nothing.

:)

 

Fingerprint scanner not showing in device manager and biometrics in settings.

Hi user131, my name is John D. an independent advisor happy to help you with this.

Based on the information you provided, it seems that the fingerprint scanner is not showing in the device manager and biometrics in settings. To troubleshoot this issue, I would recommend trying the following steps:

> Restart your computer and log in using the pin.

> Open the biometric section of the device manager and right-click on the scanner. > Select Enable from the context menu.

> View hidden devices in Device Manager by clicking on the View menu and selecting Show hidden devices from the list of options.

If you are able to view the biometric devices after making these changes, it indicates that these are either disconnected, not working, or disabled from the BIOS.

You can also check this: https://silicophilic.com/fingerprint-scanner-no...

Or this: https://windowsreport.com/biometric-devices-not...

I hope this information is helpful to you.

Best regards,

John D.

Independent Advisor

 

Biometric devices vanished/fingerprint scanner

Just did a system restore and under device manager, hidden devices, my goodix fingerprint scanner is visible now.. it now says Hardware device is not connected to the computer (Code 45), re-connect to the computer??? At least I can see it now under Biometric

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.