Windows 10: Microsoft game Hidden City

Discus and support Microsoft game Hidden City in Windows 10 Gaming to solve the problem; Have been playing Hidden City for years, was even playing yesterday morning with no problems. Returned to game after lunch and it won't open. I get... Discussion in 'Windows 10 Gaming' started by Pottsboro, Dec 2, 2020.

  1. POTTSBORO
    Pottsboro Win User

    Microsoft game Hidden City


    Have been playing Hidden City for years, was even playing yesterday morning with no problems. Returned to game after lunch and it won't open. I get no error messages. I tap the game app and nothing happens. Have even gotten into the Microsoft Store app to open the game. Absolutely nothing happens.


    Suggestions anyone?


    Thanks.

    :)
     
    Pottsboro, Dec 2, 2020
    #1
  2. NAVEEN_M
    Naveen_M Win User

    Hidden City Game

    Hi Thomsam,

    Thank you for writing to Microsoft Community Forums.

    I understand how difficult it is, when the app doesn't work in the way it should. For us to isolate the issue and to assist you better, we'd like to ask you a few questions.

    1. Is it crashing when you press the Continue to Game button?

    2. Are you unable to get pass the G5 splash screen?

    3. Are you aware of any changes made on the computer prior to this issue?

    It seems like the game crash issue has been reported already and fixed in the new 1.27.2700 update of Hidden City. I'd suggest you to check for updates for Hidden City from Microsoft Store. Refer this article on

    Fix problems with apps from Microsoft Store     and try method 3.

    If the issue persists, as it is an issue within the game, I'd suggest you to contact the support team at
    L: support@g5e.com along with your G5 Friends Profile Login, and your IDFA number, and the email address associated with your G5 Friends profile, and the level that you've reached in the game
    information. They can assist you better on this.

    Regards,

    Naveen M

    Microsoft Community - Moderator
     
    Naveen_M, Dec 2, 2020
    #2
  3. CATHERINEJONESLM.
    CatherineJonesLM. Win User
    new event for Hidden city hidden objects is not loading

    I love playing Hidden City Hidden objects game. I noticed this morning that other people on my friends list have started a new event (Architect's garden) This even is not loading on my game.
     
    CatherineJonesLM., Dec 2, 2020
    #3
  4. AKTUTUWAHINE
    aktutuwahine Win User

    Microsoft game Hidden City

    Hidden city mystery of shadows game

    I downloaded the game hidden city mystery of shadows from the windows store in September 2017. It was working fine until the developer did an update and now my game is stuck in download queue. I contacted their support and they have looked into and say
    that is a windows store problem.
     
    aktutuwahine, Dec 2, 2020
    #4
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