Windows 10: Microsoft Gift Card option not showing in Windows Store.

I redeemed my card from Microsoft Rewards and now it is not showing when I tried buying something from the Windows Store.

:)

 

Gift Card

Hi,

Thank you for posting your query at Microsoft community.

I understand your concern and will guide you in the right direction.

1. Are you referring to Windows store to buy gift card?

If yes, I suggest you to refer the Microsoft store link below and check if it helps.

Personalized gift cards

http://www.microsoftstore.com/store/msusa/en_US/list/All-gift-cards/categoryID.67154100

Hope the information provided was helpful and do let us know if you need any assistance in the future. We will be glad to help.

 

Issues with using Microsoft gift cards on Microsoft Store in Windows 10.

Hi,



Thank you for your response with the current status of the issue.

I suggest you to try to click on Shop for apps, games and more in the Store
as displayed in the first screenshot. Then check if you are able to shop using the gift card.

Also I recommend you add a payment method by referring to the below steps and check if it helps.

1. Open Windows Store.

2. Then click on Your Account.

3. Click on Payment Options.

4. Under Payment options, click on Add a payment option.

5. Check if you are able to see the Gift Card in the list.



Let us know if you need any further assistance on Windows related issues and we will be glad to help.

 

Using a Microsoft gift card for purchases

Thanks for your response.

I do get a method of payment option, but it does not list my Microsoft account. There is also a place for debit/credit/gift card payments, but my gift card number does not match the spaces needed.

Any other suggestions?