Windows 10: Microsoft has wrongly flagged my website for phishing and blocks transactions, how do I appeal?

I work at a small nonprofit which receives some of its revenue through online purchases/donations.


A prospective customer emailed me telling me that Microsoft blocked their transaction from going through because my website had been identified as a risk for payments, due to reports of phishing.


We have a fully secure HTTPS website with a secure certificate at least that I can see on Chrome as well as a full transactions dispute process in place for refunds and the like. I can find no documentation on how Microsoft assesses website safety, so I am still trying to figure out which software I would need to analyze to look at their documentation for security standards.


Can someone please direct me to the documentation for this Microsoft product so I can ensure we meet their safety standards or alternatively provide me with a link to an appeals process so that our nonprofit website can be whitelisted?


Thank you.


I apologize for the inaccurate topic tags, but I am unable to find a proper category or pipeline for me to resolve this issue.

:)

 

phishing websites

Hi,

These url are phishing websites that you should add urgently to your database:

<list of sites removed>

Thanks

 

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Here is what happens when I perform step 6. I am the administrator by the way.





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