Windows 10: Microsoft have blocked my emails, I have changed my password but still nothing. Can anyone...

Microsoft have blocked my emails because of over storage. I have deleted quite a lot of stuff, changed my password but still blocked. Please please can anyone help me?

:)

 

Email clients not remembering passwords

Hi all

A friends computer will not remember his gmail password. He used to use outlook, and seeing that I use thunderbird and it would be easier to troubleshoot I installed that for him. Now that was working for a few weeks, and now the same problem is occuring.

We are 100% sure the password is correct, as we can access the email account through webmail, but the local clients will not remember the correct password. Of course the 'Remember password' button is checked, but still no good.

It returns with incorrect password.

Any suggestions?

 

Want to change Microsoft Password.

Hi Carmen,

If you are signing in to your Microsoft account, but tells you that the password is incorrect when you enter your password, it could be that the email address is spelled or entered incorrectly. Make sure that the email address that you are signing in to
is correct and that Caps Lock is turned off.

If the email address and password is correct, you can reset your password to sign in to your account again. Here's how to reset your password:

• Go to the Reset your password page.
• Choose the reason you need for the password reset, then click Next.
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
• Enter the characters you see on the screen, then click Next.
• If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

However, there are times in changing your account settings can affect how you sign in, and resetting your password will not resolve it. Here are some scenarios where resetting your password won't work:

• If you can't get a security code.
• If your profile is temporarily blocked.
• If you recently turned on two-step verification.
• If you're traveling or using a new device.
• If the password reset page says that it can't recognize your Microsoft account.

If you have further questions, feel free to ask us.

 

forgot then changed Microsoft account password

Hi,

Welcome to the Microsoft Community.

I would suggest you to follow the below steps and check if it helps.

• Try disconnecting the cable from the Internet:

• • If there is a Wi-Fi icon on the sign-in screen, click it and go to Airplane mode.
    
  • If there is a wired connection, disconnect the wire.
  • If sign-in is successful, let us know in the comments!
  • Also, we can then change to a local account, restart, and re-connect to the MSA.
    
  • If this works, please let us know!

2. Try sign-in on another device (phone or PC) via the
https://account.microsoft.com
page.

• If the sign-in is unsuccessful, stop and handle it like any other password issue.
  
• If sign-in is successful there, don’t try resetting/changing the password, continue to the next step.

3. Try using the On-Screen Keyboard to sign in on the PC.

4. If that fails, make sure the PC is connected to the Internet (the connection icon should be visible in the lower right).

Thank you.