Windows 10: Microsoft Headphones 2 connected via Bluetooth to MS Surface Book 3: audio sources

PeterDanielis · Nov 13, 2020

Hello,

I have Microsoft Headphones 2 connected via Bluetooth to my MS Surface Book 3.

Now assume that for example I listen to an online radio stream which works fine and I can hear it fine with my headphones.

However, whenever I start a program like Zoom or I start to record a slide show in Powerpoint, I cannot hear the radio stream any longer until I close Zoom or until I stop recording a slide show in Powerpoint, i.e., I close the "record a slide show" window. Then I can l hear the online radio stream again.

Is this supposed to be normal behavior and can I change it?

Thank you and best regards Peter

:)

cbsimpson_dc · Nov 13, 2020

Connecting B&O H8 Headphones to Surface Book via Bluetooth

My B&O H8 noise cancelling headphones will pair via Bluetooth to my Surface Book but I could not select them as an audio device on the Surface Book. I have seen multiple discussion threads on this same topic but none of those suggestions solved this
problem. After trying numerous different recommendations I found the solution! Simply delete the paired B&O H8 headphones from the Bluetooth devices list, connect the headphones with the USB charging cable to the Surface Book and then add the headphones as
a new Bluetooth device and the Surface Book will recognize the headphones as an audio device.

Brink · Nov 13, 2020

Surface Go 2, Surface Book 3, Surface Headphones 2 and Surface Earbuds

Available for preorder today, new Surface devices and accessories are designed to help you work, learn, connect and play from anywhere

The way we work, connect and learn continues to change right in front of us. Our devices have become our window to the world – our office, our school and our social space. To help navigate the current environment people are turning to Windows PCs more than ever. In fact, over 4 trillion minutes are being spent on Windows 10 a month, a 75% increase year on year. It’s not just the pull of the larger screen and better keyboard, but the versatility of a device that runs the software we need and games and entertainment we love, with cameras and mics built in to connect us to the people who matter most. This is what Windows PCs were built to do. This is what we design Surface for.

The new Surface Go 2, Surface Book 3, Surface Headphones 2, Surface Earbuds and accessories are designed to help you do what you need, from anywhere – a concept that has taken on new weight since we first started working on these products. Instead of planes, coffee shops and offices, we’re moving from home office to kitchen table to couch, but our need for devices that keep us productive and connected has never been greater.

As a company, we are focused on supporting our customers during this time of change. From making Microsoft Teams available to everyone to evolving Microsoft 365, we want to make sure every person and every organization has the tools they need to stay connected and productive. Nothing inspires me more than seeing the amazing things our customers and employees are doing with our products. I’ve connected with educators like Dr. David Kellermann at the UNSW in Sydney and parents like Elisa who are using Surface to keep students engaged and learning from home. I’ve felt the energy from our own team as they navigated how to build and bring products to market remotely. I am deeply appreciative of work they are doing for our customers. We are so excited to get these new Surface devices in people’s hands, meeting them where they are today and supporting them with the tools they need to keep working, keep creating and keep learning.

– Panos

As we continue to expand our Surface family of devices, our goal is to design a Surface for every person, every work style and every location, scaling from the most portable to the most performant. To give you devices that can switch context as quickly as you do to take you from work to play to everything in between. Today we are announcing four new products and new accessories with that in mind.

Surface Go 2 delivers incredible value in a light, portable design, providing a great device for anyone in your company or family.

Surface Book 3 is our most powerful laptop ever. Designed for professionals who need desktop-level performance from anywhere, this is the powerhouse workstation.

The Surface Headphones 2 and Surface Earbuds complete your Surface experience, helping you find focus wherever you are and stay connected to the people and content that matters.

The Surface Dock 2 and the multi-port Microsoft USB-C Travel Hub help you set up the ultimate workspace wherever that may be.

Surface Go 2

We created Surface Go to offer a more affordable and portable 2:1 to the Surface line. Organizations like Law School Admissions Council, Renault/F1 and National Healthcare Services in the U.K., and schools like Blue Springs School District in Missouri and Aichi Prefecture in Japan, have chosen Surface Go for its compact design, the versatility of the touch screen, keyboard, Pen and added connectivity of LTE Advanced.

Surface Go 2 keeps the same thin, lightweight design, but now offers a larger 10.5-inch PixelSense display, improved battery life and a model with up to 64% faster performance than the original with 8th Generation Intel® Core™ M options for the first time. We’ve added Studio Mics, our dual microphone solution, to increase voice clarity and reduce background noise for Teams meetings or video chats, and a 5MP front-facing camera delivers sharp video even in low light. We’ve also added the new Camera app for the rear-facing camera to make it easy to scan documents and whiteboards – whether you’re sharing notes from a meeting or turning in homework. Paired with Surface Pen, Surface Go 2 allows distance learners and remote workers to stay digital, while unlocking the power of natural ink for things like drawing diagrams, marking up documents or working through math equations. You can personalize your Surface Go with Type Covers, Sleeves and accessories in a variety of colors, including Platinum, Black, Poppy Red, and Ice Blue. Surface Go 2 starts at $399 and will be available starting May 12.

Surface Book 3

When we first designed Surface Book, our goal was to give people the power of a desktop, the versatility of a tablet, and the freedom of a light and thin laptop in one beautifully designed device. Developers, designers and professionals rely on Surface Book for coding and compiling, workloads in Adobe and Autodesk, and for gaming with Xbox Game Pass for PC or on Steam.

Surface Book 3 is our most powerful laptop ever, providing up to 50% more performance than Surface Book 2 and up to 17.5 hours of battery life. Whether you choose 13-inch or 15-inch, Surface Book 3 has beautifully crisp, high-DPI PixelSense Display, smooth, precise trackpad, comfortable keyboard and the performance of 10th Generation Intel® Core™ processors and choice of discrete NVIDIA® GeForce GTX™ or Quadro RTX™ GPUs. For developers that push the computing and IO performance of their device, Surface Book 3 now comes with up to 32GB of RAM and the fastest SSD we have ever shipped. For people who love to game, Surface Book 3 15-inch has an NVDIA GeForce GTX™ GPU with enough power to play the top Xbox Game Pass for PC titles at 1080p in a smooth 60 frames per second. We’ve also added a new option with the NVIDIA Quadro RTX™ 3000 to better meet the needs of commercial customers and higher education institutions. Surface Book 3 starts at $1599 and will be available starting May 21.

Surface Headphones 2

People tell us that putting on headphones is today’s equivalent of shutting the office door to focus and connect in any setting. Surface Headphones 2 are designed to slip comfortably over your ears and surround you with spectacular sound quality, including 13 levels of ambient noise control. We improved sound quality and battery life, bringing you up to 20 hours of clear sound. Our active noise cancellation is adjustable through intuitive on-ear dials and specifically tuned to either block out or amplify human voices. This comes in handy when you are trying to work from home with roommates, kids, significant others or pets. We updated the ear cup design to rotate 180 degrees for greater comfort when wearing around your neck, and added a beautiful Black finish option in addition to our classic Platinum. Surface Headphones 2 are priced at $249 and will be available starting May 12.

Surface Earbuds

We know there are times when you want to be connected without fully shutting out the world – such as listening to music while out for a run or taking a call while making dinner. Featuring an ultra-comfortable and stable fit, Surface Earbuds offer intuitive touch controls so you can start a phone call or change the song without taking out your phone. Experience rich, immersive Omnisonic sound and instantly play Spotify from your Android phone with a triple tap on either earbud. Screen-free integration with Microsoft 365 lets you catch up on emails with Play My Emails in the Outlook Mobile App for iOS or allow you to dictate in Word, Outlook or PowerPoint. Enjoy all-day battery life with the included wireless charging case. Surface Earbuds are priced at $199 and will be available starting May 12.

Surface Dock 2

The ability to connect to monitors, accessories and additional storage can help you set up the ultimate workspace. Surface Dock 2 helps you expand your workspace with a simple magnetic click and delivers faster charging, higher data transfer rates and the enterprise management tools people have been asking for. We’re also announcing a new multi-port Microsoft USB-C Travel Hub to give you more ways to connect to networks, displays and USB-C™ accessories when you’re on the go. Surface Dock 2 is priced at $259.99 and the Microsoft USB-C Travel Hub is priced at $99.99. Both will start shipping to customers later this month in select markets.

Microsoft PC Accessories

We’re also introducing two new Microsoft accessories bundles designed to help make you more productive and comfortable wherever your office is located. The Microsoft Ergonomic Desktop reduces fatigue and delivers exceptional comfort and control with a split keyboard design featuring a cushioned palm rest and an ultra-precise mouse with cushioned thumb rest. The Microsoft Bluetooth Desktop gives you a full-sized keyset in a slim and modern design and a compact, stylish mouse that fits comfortably in your hand. The Microsoft Ergonomic Desktop is priced at $89.99 and the Microsoft Bluetooth Desktop is priced at $59.99.

The new Surface Go 2, Surface Book 3, Surface Headphones 2, Surface Earbuds, Surface Dock 2 and accessories are available for preorder today in select markets and will roll out to all Surface markets in the coming months. To help better address the global demand we are seeing for Surface, we excited to share that we will bring Surface to Mexico and South Africa later this year.

We hope these new products will not only help people be more productive from wherever they are currently working and learning, but also help people find moments of focus and relaxation. With our most complete Surface portfolio ever, we have devices and accessories to meet a broad set of needs. Find the Surface that’s right for you. We can’t wait to see what you’ll do with it.

-Robin
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Source: https://blogs.windows.com/devices/20...rface-earbuds/

See also: Official Home of Microsoft Surface Computers, Laptops, 2-in-1’s, Dual-Screen & Devices

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Naveen_M · Nov 13, 2020

Bluetooth headphones 'connected', Audio, Voice not connected

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how difficult it is, when the device doesn't work in the way it should. For us to isolate the issue and to assist you better, we'd like to ask you a few questions.

1. What is the make and the model number of the computer?

2. What is the make and the model number of the headphone?

3. Are the speakers muted when the headphone is plugged in?

4. Are you aware of any changes made on the computer prior to this issue?

We can try a few steps and check if we can fix this.

Method 1: Remove and connect the Bluetooth headphone and check.

1. Press Windows key + I together to open Settings.

2. Click on Devices > Bluetooth & other devices.

3. Now click on the Bluetooth headphone and click on Remove device.

4. Turn off Bluetooth and the headphone and turn them back on, and Connect.

If the issue persists, try method 2.

Method 2: Enable the Bluetooth headphone.

1. Right click on the Volume icon on the taskbar.

2. Click on Sounds.

3. Navigate to Playback tab.

4. Right click on an empty space and select Show Disabled Devices.

5. Check if the Bluetooth headset is showing in the list.

6. Right click on the Bluetooth headphone and click Enable and check.

If the issue persists, I'd suggest you to refer this article on
Fix sound problems in Windows 10 and try the suggestions showing under the
Run the audio troubleshooter, Fix your audio driver,
Set default device, and Turn off Audio Enhancements section and update us on the result.

We'll be waiting for your response.

Regards,

Naveen M

Microsoft Community - Moderator

Windows 10: Microsoft Headphones 2 connected via Bluetooth to MS Surface Book 3: audio sources

Microsoft Headphones 2 connected via Bluetooth to MS Surface Book 3: audio sources

Microsoft Headphones 2 connected via Bluetooth to MS Surface Book 3: audio sources

Microsoft Headphones 2 connected via Bluetooth to MS Surface Book 3: audio sources

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