Windows 10: Microsoft Hello "Can't open camera"

Hi, My Microsoft Surface 3 is only a few months old but the Microsoft Hello Function isn't working. I've tried all the troubleshooting tips Checked for system updates, individual hardware updates etc numerous times. But still doesn't work. The webcam itself works fine. Please advise!

:)

 

camera not opening

Hello,

We understand that after a Windows 10 update, your camera stopped working properly. This issue may have occurred due to corrupted drivers. For us to help you with this, kindly answer the questions below:

• Are you getting an error message whenever you try to open photos or start the camera?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you check this
article and perform the troubleshooting steps given to see if there will be any changes on your Windows 10 camera.

Kindly get back to us.

 

Camera is not opening

Hi Hardik,

One of the possible reasons why the camera is not opening after the update is the antivirus software that's blocking it or it could be that the driver is outdated.

To resolve your concern, we suggest that you follow the troubleshooting steps listed on this
link. The link contains troubleshooting steps such as checking the antivirus and the outdated webcam driver.

Kindly update us with the result and let us know if you need further help.

 

Windows Hello cannot "open" the built-in Intel RealSese SR300 camera in my HP Pavilion 27

Good day,

To isolate this concern, we suggest that you follow the steps below:

• Right-click on Start menu.
• Go to Device Manager.
• Under System devices, right-click on Microsoft IR camera front and choose
  Properties.
• Go to Driver tab.
• Click on Update Driver.
• Choose Browse my computer for driver software.
• Select Let me pick from a list of device drivers on my computer.
• Choose Microsoft IR camera front.
• Click on Next and let the driver install.
• Restart the computer.
• Once done, repeat the said steps but this time choose Camera Windows Hello under
  System devices.

We will be waiting for your response.