Windows 10: Microsoft Hello, Passkey

M.Q1875 · Feb 28, 2025

I am trying to set up a Microsoft Hello pin as every-time I try to log into the Microsoft Store it asks for one. I do not have a pin set but every time I try and set one it says incorrect pin, when I exit off it it then says ‘we could not create a passkey, please try again’

:)

NunyaBidness85 · Feb 28, 2025

Passkey disappeared after changing PIN

I recently started using the Hello passkey feature to use a PIN to log-in to my HP Probook, Windows 11 Pro, and to log into one specific app that requires a passkey. It worked fine until I decided to change my PIN to make it longer.

After changing my PIN, the app I need to log in to stopped showing the option to use Hello to sign in (it only offers me the choices of mobile or USB passkeys - same thing when just now I tried to log into this Microsoft site with a passkey, didn't show the option of Windows).

And looking under passkey settings in Windows, it says I have no saved passkeys.

(I've seen in the help docs here that the Windows login itself should appear on the passkey, list...? But I don't even see that.)

Any way to recover this? The passkey would've been stored locally on my PC...? Can I find that file?

I was not signed into Microsoft ever on this PC. But I hope they don't just delete all passkeys because of a simple PIN change....?

ff965bee-f79d-402d-ac28-8d4c615a521d · Feb 28, 2025

"Something went wrong. There was a problem signing in with your passkey"

Hello Dimitris,

Welcome to the Microsoft Community.

It sounds like you're experiencing a problem with the Passkey feature for Apple services. Passkeys are a more secure replacement for passwords, designed to prevent phishing and make signing in easier and safer. Your issue might be stemming from several potential causes. Here's what you can consider:

Update Your Devices: Ensure all your devices are updated to the latest versions of their operating systems. Sometimes, compatibility issues can cause problems with new features like Passkeys.

Browser Compatibility: Check if your browser supports Passkeys. While most modern browsers do, ensuring you're using a compatible and updated browser is crucial.

iCloud Keychain: Passkeys require iCloud Keychain to be enabled. Verify that iCloud Keychain is turned on in your iCloud settings.

Sign-in Settings: Go to your Apple ID settings and review your Passkey settings. Ensure that Passkeys are set up correctly and that your device is authorized.

Network Issues: Sometimes, network problems can interfere with authentication processes. Try switching networks or resetting your network settings.

Restart Your Device: A simple restart can sometimes resolve unexpected glitches, including issues with Passkeys.

Apple Support: If the problem persists, contacting Apple Support directly might be the best course of action. They can provide more targeted assistance, especially if there's a specific issue with your account or device.

Before reaching out to Apple Support, gather any error messages or codes you've received, as these can help diagnose the problem more effectively. Apple's support team is well-equipped to handle such issues and can guide you through more advanced troubleshooting steps if needed.

Hopefully, one of these suggestions helps resolve the issue you're facing with signing in using your Passkey.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

Patch - MSFT | Microsoft Community Support Specialist

Brink · Feb 28, 2025

Google bringing passkey support to Android and Chrome

Explore passkeys on Android & Chrome starting today Starting today, Google is bringing passkey support to both Android and Chrome. Passkeys are a significantly safer replacement for passwords and other phishable authentication factors. They cannot be reused, don't leak in server breaches, and protect users from phishing attacks. Passkeys are built on industry standards and work across different operating systems and browser ecosystems, and can be used for both websites and apps. Passkeys follow already familiar UX patterns, and build on the existing experience of password autofill. For end-users, using one is similar to using a saved password today, where they simply confirm with their existing device screen lock such as their fingerprint. Passkeys on users’ phones and computers are backed up and synced through the cloud to prevent lockouts in the case of device loss. Additionally, users can use passkeys stored on their phone to sign in to apps and websites on other nearby devices. Today’s announcement is a major milestone in our work with passkeys, and enables two key capabilities:

Users can create and use passkeys on Android devices, which are securely synced through the Google Password Manager.

Developers can build passkey support on their sites for end-users using Chrome via the WebAuthn API, on Android and other supported platforms.

To try this today, developers can enroll in the Google Play Services beta and use Chrome Canary. Both features will be generally available on stable channels later this year. Our next milestone in 2022 will be an API for native Android apps. Passkeys created through the web API will work seamlessly with apps affiliated with the same domain, and vice versa. The native API will give apps a unified way to let the user pick either a passkey or a saved password. Seamless, familiar UX for both passwords and passkeys helps users and developers gradually transition to passkeys. Signing in to a website on an Android device with a passkey For the end-user, creating a passkey requires just two steps: (1) confirm the passkey account information, and (2) present their fingerprint, face, or screen lock when prompted.

Signing in is just as simple: (1) The user selects the account they want to sign in to, and (2) presents their fingerprint, face, or screen lock when prompted.

Signing in to a website on a nearby computer with a passkey on an Android device A passkey on a phone can also be used to sign in on a nearby device. For example, an Android user can now sign in to a passkey-enabled website using Safari on a Mac. Similarly, passkey support in Chrome means that a Chrome user, for example on Windows, can do the same using a passkey stored on their iOS device. Since passkeys are built on industry standards, this works across different platforms and browsers - including Windows, macOS and iOS, and ChromeOS, with a uniform user experience.

We will continue to do our part for a passwordless future We have worked with others in the industry, including Apple and Microsoft, and members within the FIDO Alliance and the W3C to drive secure authentication standards for years. We have shipped support for W3C Webauthn and FIDO standards since their inception. Today is another important milestone, but our work is not done. Google remains committed to a world where users can choose where their passwords, and now passkeys, are stored. Please stay tuned for more updates from us in the next year as we introduce changes to Android, enabling third party credential managers to support passkeys for their users.
Click to expand...

Source: https://android-developers.googleblo...nd-chrome.html

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