Windows 10: Microsoft is Ignoring Our False Positive Submissions

Our software called StreamO at StreamEasier.click is being flagged as LummaStealer on the latest definitions of windows defender and we have been trying to get a fix since Friday. Three of my colleagues have submitted the application as a false positive to Microsoft Intelligence and they're either ignoring the submissions or giving a response which is contradictory to itself.The software can be downloaded from our website and the VT link is : https://www.virustotal.com/gui/file/c6743cb5b48fc8ea522d68fc22197c89545064722ea85a780504ad3a3e8635a8/detection . The only other detection is DNSTUN

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database of malware producing false positives or false negatives

Find the file that is detected by WD, then follow the steps at the following site to submit the sample:

Submit A Virus Sample To Microsoft

<<https://www.microsoft.com/en-us/security/portal/submission/submit.aspx>>

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Windows Defender Bug - False Positive

Hello AliBpm,

Welcome to the Microsoft Community!

Thank you for posting your request for help. Based on your description, I understand that you have already submitted the false positives for the application you are using on your own computer, and the problem no longer occurs on your computer. However, other computers in your company have not submitted this feedback, so the issue of false positives in Windows Defender still exists in other computers. I would like to offer you the following solution to your problem:

• Please ask the members of your workgroup to follow your process to submit the false positives once in their computers.
  

• If you are the IT person in your company or you can contact your IT person, you can try to submit the file in Submit files in Microsoft Defender for Endpoint so that the devices under your company's domain will no longer receive the threat alerts caused by the secure exe file after receiving the false positives submission. Please refer to the links below: Submit files in Microsoft Defender for Endpoint.
  

Hope this helps you. Looking forward to your reply we will also adjust and improve the solution for you based on your reply.

Best Regards,

Zhang Yang - MFST | Microsoft Community Support Specialist

 

JASC PaintShop Pro 8 - False Positive?

All of the tests on VirusTotal showed it as clear of this Trojan. The software manufacturer JASC has not existed for several years. I reported it as a false positive to Microsoft as advised. I have had no response from Microsoft. Will Microsoft be updating
Defender so that it this file is not listed as a 'severe threat'?