Windows 10: Microsoft Jigsaw Puzzle issues

Microsoft Jigsaw Puzzle issues

I've lost all my purchased collections after accepting the new Microsoft Jigsaw puzzle app!!!! My points have remained but everything from the past has gone. I’ve been playing this game for over two years and not happy about this problem! How and when do I get them back? Also puzzle pieces are much bigger now and have to do to much moving pieces around to find one. This needs to be corrected as well.

:)

 

Issue with Magic Jigsaw Puzzle

Hi.

I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

I have purchased/had 36 puzzle pack and spent about $135. Any advice?

Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
I contact Microsoft.

Is this the place to vent my concern and ask for help solving my issue.

Thanks.

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

Microsoft Jigsaw puzzle

Hi,



Thank you for writing to Microsoft Community Forums.



I understand your query related to Microsoft Jigsaw puzzle not working on your PC. I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



In this scenario, we would suggest you to uninstall from Apps & feature under Windows Settings and then reinstall Microsoft Jigsaw puzzle from Microsoft Store.



Regarding, the points and the progress in the game which you will not lose during the reinstallation process. After reinstallation use the same Microsoft account you used previously for the game and all the progress and points will sync.



Also, let me point you in the right direction of support. I would suggest you to post your query on
Microsoft Casual Games community,
where we have expertise and support professionals to assist you with your query.



Regards.



Aditya Roy

Microsoft Community – Moderator