Windows 10: Microsoft Jigsaw puzzle

Discus and support Microsoft Jigsaw puzzle in Windows 10 BSOD Crashes and Debugging to solve the problem; The game Microsoft JIGSAW does not always load a puzzle. The dots just turn and turn, ad nauseum. It also loses puzzle groups I have "purchased " with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by NancyShideler, Sep 5, 2021.

  1. NANCYSHIDELER
    NancyShideler Win User

    Microsoft Jigsaw puzzle


    The game Microsoft JIGSAW does not always load a puzzle. The dots just turn and turn, ad nauseum. It also loses puzzle groups I have "purchased " with the gold bars earned with successful completion Any answers?

    :)
     
    NancyShideler, Sep 5, 2021
    #1
  2. AMIT_SUN
    Amit_Sun Win User

    Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

    Thank you for writing to Microsoft Community Forums.

    You can try the step below to check the last solved puzzle.

    Method: Check last played game.

    1. Open Jigsaw Puzzle.
    2. Search for My account and you will see images below
      My account, click on the image and all your last solved puzzle will be there.

    If you have any further question related to the game, I suggest you please check

    Microsoft Casual Games Community    .

    Regards,

    Amit Sunar

    Microsoft Community – Moderator
     
    Amit_Sun, Sep 5, 2021
    #2
  3. GAILBILLINGS1
    gailbillings1 Win User
    Microsoft games Jigsaw puzzles will not load purchased puzzles consistently

    Microsoft games Jigsaw puzzles consistently will not load purchased puzzles when signing onto the puzzles. I am signed into the games, but it won't continue to the jigsaw puzzle page. I have tried multiple times to redownload the games with no success.
    Any suggestions?
     
    gailbillings1, Sep 5, 2021
    #3
  4. ADITYA_ROY
    Aditya_Roy Win User

    Microsoft Jigsaw puzzle

    Microsoft Jigsaw puzzle

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand your query related to Microsoft Jigsaw puzzle not working on your PC. I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



    In this scenario, we would suggest you to uninstall from Apps & feature under Windows Settings and then reinstall Microsoft Jigsaw puzzle from Microsoft Store.



    Regarding, the points and the progress in the game which you will not lose during the reinstallation process. After reinstallation use the same Microsoft account you used previously for the game and all the progress and points will sync.



    Also, let me point you in the right direction of support. I would suggest you to post your query on
    Microsoft Casual Games community,
    where we have expertise and support professionals to assist you with your query.



    Regards.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Sep 5, 2021
    #4
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Microsoft Jigsaw puzzle

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