Windows 10: Microsoft Jigsaw puzzles won't work

Discus and support Microsoft Jigsaw puzzles won't work in Windows 10 Software and Apps to solve the problem; Since the last windows update Microsoft jigsaw puzzles won't stay open. It crashes every time I try open a puzzle and has for months now. I have tried... Discussion in 'Windows 10 Software and Apps' started by Crosseyedhs, Nov 26, 2018.

  1. CROSSEYEDHS
    Crosseyedhs Win User

    Microsoft Jigsaw puzzles won't work


    Since the last windows update Microsoft jigsaw puzzles won't stay open. It crashes every time I try open a puzzle and has for months now. I have tried checking for updates, I have reset the app, I have uninstalled and reinstalled, I tried to safe start to check if background programs were the problem. Nothing worked! Microsoft jigsaw still crashes every time I try to use it. please help me get this to work again I miss doing puzzles with my daughter it was our favorite app.

    :)
     
    Crosseyedhs, Nov 26, 2018
    #1
  2. ANUP KARKAL
    Anup Karkal Win User

    Microsoft jigsaw will not download any more puzzles.

    Hi Wendy,

    Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

    I see that you are facing issues with the download of Microsoft Jigsaw puzzle.

    Please answer the below questions to assist you better.

    Is the system connected to Proxy server?

    Follow the below steps and check if it helps.

    Reset Windows Store Cache.

    I would suggest you reset the Windows app store and check if it helps to resolve the issue.

    Steps:-

    1. Press
    Windows Key + R.

    2. Type,
    WSReset.exe and hit Enter.

    I suggest you to refer and try the troubleshooting steps from the link on
    Microsoft Jigsaw Puzzle Problem replied by Syed Md Bilal on
    October 21 2015.

    Microsoft Jigsaw Puzzle Problem

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Nov 26, 2018
    #2
  3. PROFESSORDJF
    ProfessorDJF Win User
    What happened to the puzzle library in microsoft jigsaw?

    I have been using Microsoft Jigsaw (on a windows 10 computer) for a month or so and had completed enough puzzles to get several additional puzzles added to my library. However I recently had a problem that required me to uninstall and reinstall the puzzle
    app on my PC. Once I got it working again, all of my additional puzzles were missing and I only had the ones that come with the game before you have purchased or won new puzzles. How do I get my puzzles back?.
     
    ProfessorDJF, Nov 26, 2018
    #3
  4. VIJAY_VERMA
    Vijay_Verma Win User

    Microsoft Jigsaw puzzles won't work

    Microsoft Jigsaw Puzzles - Crashes

    Try following and check after each step

    1. Try to reset the Jigsaw Puzzles

    Windows Key+I > Apps > Scroll down to Jigsaw Puzzles > Click this App > Advanced options > Reset

    2. Uninstall this by below method and then reinstall from Microsoft Store

    Uninstall it using Windows 10 Store App Unistaller - Apps-Cleaner.zip

    https://gallery.technet.microsoft.com/scriptcen...
     
    Vijay_Verma, Nov 26, 2018
    #4
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Microsoft Jigsaw puzzles won't work

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