Windows 10: Microsoft Jigsaw - The new collection of Morocco puzzles has a couple of puzzle name issues...

Regarding Microsoft Jigsaw, the new collection of Morocco puzzles has a couple of puzzle name issues that you may want to check. What is labeled as "City of Idris I" is actually "Moulay Idriss, Morocco". Moulay Idriss, Moulay Driss Zerhoun or simply Zerhoun is a town in the Fès-Meknès region of northern Morocco, spread over two hills at the base of Mount Zerhoun.Also, the puzzle "Old Melilla Harbor" is not part of Morocco, but rather is part of Spain. Melilla is an autonomous city of Spain in North Africa. It lies on the eastern side of the Cape Three Forks, bordering Morocco and facing the

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Issue with Magic Jigsaw Puzzle

Hi.

I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

I have purchased/had 36 puzzle pack and spent about $135. Any advice?

Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
I contact Microsoft.

Is this the place to vent my concern and ask for help solving my issue.

Thanks.

 

Microsoft Jigsaw Puzzle issues

Microsoft Jigsaw Puzzle issues

I've lost all my purchased collections after accepting the new Microsoft Jigsaw puzzle
app!!!! My points have remained but everything from the past has gone.
I’ve been playing this game for over two years and not happy about this problem!
How and when do I get them back? Also puzzle pieces are much bigger now and have to do to much moving pieces around to find one.
This needs to be corrected as well.

 

microsoft jigsaw puzzles have stopped downloading

Hi,

I will be glad to help you with the issue you have downloading new collections of puzzles in Microsoft Jigsaw.

Is the issue specific to new collections of puzzles in Microsoft Jigsaw?

Are you able to install updates on the computer?

Do you get any error message while downloading new collections of puzzles in Microsoft Jigsaw?

I suggest you to run the app troubleshooter form
Fix problems with apps from Microsoft Store - Microsoft Support



Please reply with the required information and the results, we are happy to help you further.

Thank you.